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About the Role

The Housing Navigator Technician assists clients in locating and obtaining permanent housing by collaborating with various stakeholders. This role actively works towards housing clients or referring them to appropriate community support programs based on their needs. The position plays a critical role in supporting client care management plans through high-touch engagement, understanding the barriers faced by unhoused communities, and leading with integrity and compassion.

Responsibilities

Assess clients for housing eligibility across all housing options utilizing both housing first and treatment first lenses.
Prepare housing plans with clients to set goals and benchmarks during the process based on need.
Ensure documentation quality and timeliness that meets minimum agency standards.
Perform timely and accurate data entry using agency databases and Epic based on agency, Medi-Cal, and contract standards.
Effectively manage caseloads of clients at various stages in the housing process.
Comply with policy and procedures, workflows, and meet documentation requirements.
Identify social determinants of health through clinical assessments other than housing; assist client and staff to refer client to internal and external resources including behavioral health, substance use disorder, medical supports, or other ECM/CS programs.
Explore with clients on a one-on-one basis the impacts of ADLs and housing, and ways to overcome challenges.
Assess clients for substance use and mental health disorders that may require 90-day treatment and make appropriate referrals.
Assist clients in accessing community access points for any assessments.
Provide at least two workshops a year on accessing and retaining housing.
Provide one agency-wide presentation each year about housing navigation services, referral processes, and general needs of clients to get housed.
Assist clients in applying for various housing during open house type settings and one-on-one sessions.
Participate in community organization groups for housing.
Participate in ongoing development and maintaining resource guides for housing.
Generate reports as required.
Support clients in moving into new housing.
Participate in agency-required training of at least 20 hours per year.
Maintain a working relationship with external providers, members of the community, and internal programs.
Provide culturally competent services using harm reduction and trauma-informed principles.
Perform other duties as assigned.

Requirements

Minimum 2 years of experience with one-on-one housing-related advocacy required.
Bachelor's degree required, MHRS preferred.
Strong organizational skills with attention to detail and accuracy.
Experience working with a wide variety of populations while practicing cultural humility.
A strong knowledge of issues confronted by and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring diagnoses.
Knowledge of both harm reduction strategies, housing first strategies, and the intersectionality of both.
Experience working with government agencies, nonprofit organizations, and community stakeholders.
Ability to work independently with minimum supervision and to prioritize and deal with diverse tasks.
Basic understanding of general computer skills & practices, proficiency in Microsoft Office 360 preferred but not required.
Ability to work flexible schedules/shifts/areas.
Must clear CDSS licensing background and FBI/DOJ background prior to hire.
Must possess and maintain a valid California driver's license.
TB test results obtained prior to hire and yearly after hire.
First Aid and CPR certifications obtained upon hire and maintained yearly.

Skills

Housing navigation
Client advocacy
Case management
Data entry
Harm reduction strategies
Housing first strategies
Cultural humility
Microsoft Office 360

Location

Central Office

Work Type

Full-time

Experience Level

Minimum 2 years of experience

Education Level

Bachelor's degree

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability
Long-term disability
Life insurance
Employer-matching contributions to 403(b) retirement
Generous paid time-off
California Bar dues
Professional development

About the Company

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs.
We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services.
All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.
Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.
Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect