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About the Role

The Care Center Assistant Manager oversees daily operations, facility maintenance, and pathway planning for the care center, leading a team of up to 40 Animal Care Staff. This role supports the Care Center Manager, ensuring staff accountability through clear communication, training, and performance management. Key responsibilities include advancing animal welfare, maximizing enrichment programs, and fostering a Fear Free shelter environment.

Responsibilities

Providing direct leadership to a large team managing schedules, setting team goals, hiring, training, and evaluating performances and processes to improve daily activities.
Maintaining workplace safety, legal compliance, ensuring standards are being met and guidelines are followed.
Assisting in implementation and holding staff accountable to current and new protocols and procedures.
Providing direct support to Care Center Manager in tracking inventory, supply orders, timecards, and creating innovative solutions.
Directly supervise staff, including setting work schedules, providing training, resources, and support.
Establishing goals and objectives for staff and providing frequent feedback on work performance.
Assisting Care Center Manager in cultivating a positive work environment that fosters professional development, idea exchange, compassion, empathy, and respect for people and animals.
Encouraging staff to provide solutions to challenges and participate in the growth and trajectory of the department.
Implementing and monitoring Care Center based programs to meet and exceed the standards of humane animal care and overall operations.
Attending directly to animals when staffing requires.
Developing and fostering supportive working relationships amongst and between different departments, including conflict resolution.
Ensuring a safe and supportive working environment.
Providing and encouraging professional development for staff through regular check-ins and feedback.
Setting the standard for professionalism, attitude, punctuality, and responsiveness by modeling desired behavior.
Facilitating communication at all levels.
Participating in staff hiring, evaluations, and disciplinary actions as needed.
Ensuring the Care Center follows all legal and government contract guidelines, safety procedures, and OSHA standards.
Inventory tracking and supply monitoring.
Weekly supply ordering.
Completing weekly timecards for direct and indirect reports.
Approving time off and organizing coverage.
Tracking and providing monthly metrics to measure program effectiveness.
Responding in a timely manner to emails and other requests.
Addressing programmatical challenges and areas in need of improvement.
Innovating new approaches to problem areas.
Assisting in monitoring Fear Free standards in the Care Centers.
Assisting in implementation and holding staff accountable to current and new protocols and procedures.
Achieving Fear Free certification within 30 days of hire.

Requirements

High School Diploma or GED required.
Previous supervisory experience.
At least 2 years of experience in a leadership capacity.
At least 2 years of experience working in animal welfare.
Excellent verbal and written communication skills.
Conflict resolution skills.
Demonstrated leadership and team-building qualities.
Ability to interact with animals in a calm and non-threatening manner.
Working knowledge of Outlook, Excel, PowerPoint, and Microsoft applications.
Ability to learn new computer programs.
Must be able to lift a minimum of 50 lbs.

Skills

Leadership
Team-building
Communication
Conflict resolution
Animal interaction
Microsoft Office Suite
Computer proficiency

Location

Work Type

Full-time
Onsite

Experience Level

Supervisory experience
2 years leadership experience
2 years animal welfare experience

Education Level

High School Diploma or GED

Benefits

Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
Open access Cigna medical, dental, and vision insurance at a low premium.
401K and Pension.
Life Insurance.
On-the-job training for 2-4 weeks.
Periodic all staff trainings (safety, DEI, cross training).
Potential eligibility for Public Service Loan Forgiveness (PSLF).

About the Company

ACC is one of the nation’s largest open-admission animal shelters with a mission to End Animal Homelessness in NYC.
ACC touches the lives of nearly 20,000 animals annually.
ACC serves as a community resource, focusing on keeping the human-animal bond intact.
ACC has a 90% placement rate and implements progressive, life-saving initiatives.
ACC strives to find loving homes for homeless and abandoned animals through direct adoption and partnerships with over 200 placement organizations.
ACC helps keep NYC communities safe, rescues animals in need, responds to emergencies, and operates 24/7 for people and animals.
ACC offers many low-cost services to pets and people in need, including compassionate end-of-life services.