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About the Role

Community Managers are at the center of building relationships, solving problems, creating connections, and shaping the day-to-day experience of the space. This role combines customer success, hospitality, account management, and community building, offering the opportunity to make a real impact on member satisfaction, retention, and the overall experience of the space.

Responsibilities

• Act as the primary point of contact for members, ensuring a seamless and high-quality experience.
• Manage member accounts and ongoing relationships, focusing on satisfaction, retention, and loyalty.
• Drive customer success initiatives through proactive engagement, personalized service, and efficient issue resolution.
• Actively manage and improve key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue.
• Identify risks to member satisfaction or retention early and address them with thoughtful, solution-oriented approaches.
• Ensure close collaboration with the Sales Team for upsell or contract extension opportunities.
• Ensure close collaboration with operations and maintenance teams for smooth daily operations and service excellence.
• Create a welcoming, professional, and hospitality-driven environment tailored to the needs of corporate and enterprise members.
• Engage and nurture the community through meaningful touchpoints and carefully selected activities.
• Continuously refine service processes and standards based on member feedback and KPI insight.

Requirements

• Bachelor's degree in a related field.
• Previous experience in face-to-face customer service and sales.
• Strong verbal and written communication skills.
• High level of German, both written and spoken.
• A proactive, practical mindset with the ability to think on your feet and take initiative.
• Strong multitasking and prioritization skills in a fast-paced environment.
• The ability to anticipate customer needs and translate feedback into action.
• Experience working in a startup or fast-moving environment, ideally within hospitality or another service-oriented industry.

Skills

• Customer Success
• Hospitality
• Account Management
• Community Building
• Relationship Building
• Problem Solving
• Communication
• Organization
• Multitasking
• Prioritization
• Adaptability
• Solutions-Oriented Mindset
• Customer Service
• Sales

Education Level

• Bachelor's degree

Benefits

• Generous annual leave allowance, including birthdays off
• Meal benefits via a lunch card
• Gift vouchers for birthdays and Christmas
• Subsidized public transport subscriptions
• Flexible office swap opportunities
• Moving office support fund
• AI-powered language learning access
• Engaging team events and year-end celebrations

About the Company

• Since 2014, Mindspace has been creating flexible, design-led workspaces across Europe, Israel, and the US.
• They blend hospitality, style, and innovation to create spaces where startups, enterprises, entrepreneurs, and digital nomads can thrive.
• With over 15,000 members in 45 locations, they focus on creating great member experiences.

Equal Opportunity

• Mindspace is an equal-opportunity employer.