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About the Role

Customer Service Attendants are responsible for greeting guests, observing and assisting with parking, admission, and locker rental processes. This is a seasonal position from Memorial Day weekend through Labor Day weekend.

Responsibilities

• Giving guests clear directions to a designated parking space.
• Assisting and guiding guest vehicles to their assigned parking spot safely and in a timely manner.
• Checking all proper documentation needed to gain entry into the facility.
• Assisting and escorting guests through the main gate and to any designated areas.
• Monitoring the park exit, providing hand stamps for guests exiting temporarily, and ensuring children do not exit without a parent or guardian.
• Ensuring guests meet guidelines for re-admittance after exiting temporarily.
• Providing guidance to guests through the entire rental process at the kiosk.
• Providing information about locker wristbands and assigned locker locations.
• Servicing locker kiosks and locker scanning ports, and replenishing locker wristbands.
• Performing basic trouble-shooting actions such as locker door jams, wristband scanning errors, lost wristbands, and wristband printing jams.
• Documenting and informing management of all locker rental errors.
• Performing routine trash clean up of locker rental areas, changing room stations, the boardwalk, designated seating areas, parking lots, and all trash/recycle containers.
• Responding to all guest needs or complaints while maintaining the highest level of respect and professionalism.
• Assisting in other areas of park operations such as Bag Check Security, Park Appearance, Food & Beverage and Slide Attendants.
• Assisting in maintaining park cleanliness and ensuring guest safety.

Requirements

• Must be 15 years of age or older.
• Ability to be on your feet for extended periods of time.
• Ability to work outdoors in varying weather conditions.
• Personal drive, action-oriented, quick learner.
• Ability to observe and analyze safety situations and determine appropriate course of action.
• Ability to thrive in a busy, fast-paced team environment as well as work independently.
• Must possess excellent communication skills, multi-tasking, and problem solving skills.
• Ability to lift 50 lbs.
• Flexible Schedule.
• Must be prepared to work weekends and holidays.
• Department Training and Orientation must be attended prior to starting.

Skills

• Customer Service
• Communication
• Multi-tasking
• Problem Solving
• Teamwork
• Independent Work
• Safety Analysis

Location

• FISHKILL, NY 12524

Work Type

• Seasonal
• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $16.25 - $16.25 Hourly

About the Company

• Splashdown Beach is a water park.