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About the Role
Leica Biosystems is seeking a Technical Support Engineer, Enterprise Solutions to support sales goals for the Leica Aperio portfolio and Enterprise Solutions projects. This role involves working closely with customers to install, configure, test, and support Leica products, contributing to the company's mission of advancing cancer diagnostics and improving lives.
Responsibilities
- Complete software installations for Digital Pathology Solutions by providing technical guidance during the complex pre-sales process.
- Provide technical and commercial solutions to help achieve assigned sales goals and business objectives.
- Provide escalated technical support to internal teams and external clients, including installation support, maintenance, and repair of hardware and software.
- Diagnose and resolve complex hardware, software, or connectivity issues.
- Collaborate with multi-functional teams to influence product implementation, integration, and solution improvement, including BU R&D and product management.
- Respond to security-related events and assist in remediation efforts of cyber security incidents.
- Lead the resolution of complex technical issues and projects requiring in-depth evaluation across multiple areas of application and integration.
- Deliver creative and innovative solutions requiring advanced analytical thinking.
Requirements
- Bachelors degree in Management Information Systems (MIS), Engineering, or Computer Science, or equivalent experience.
- Demonstrated understanding of IHC, Histology, Pathology marketplace, or a related discipline.
- Proven knowledge and experience of the diagnosis, repair, and maintenance of digital pathology instruments and software.
- Proven ability to discuss required network, system resources, and security requirements with customer IT managers.
- Working knowledge of installing and upgrading clients/servers.
- Working knowledge of installing additional peripherals such as network interfaces, firewalls, barcode readers, and printers.
Skills
- Cyber security incident remediation
- Network security
- System security
Location
- Remote (U.S.)
Work Type
- Fully Remote
- Full-time
Experience Level
- Not specified
Education Level
- Bachelors degree in MIS, Engineering, or Computer Science or equivalent experience
Salary/Compensations
- $110,000.00-$130,000.00
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
About the Company
- Leica Biosystems is a global leader in cancer diagnostics, part of Danaher's operating companies.
- Their mission is 'Advancing Cancer Diagnostics, Improving Lives'.
- They offer the most comprehensive portfolio spanning from biopsy to diagnosis.
- Danaher Corporation and its companies are committed to equal opportunity.
Equal Opportunity
- Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs.
- Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.