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About the Role

This role serves as Shield's primary and first point of presence in North America, requiring independent work with sound judgment and minimal oversight. You will manage large-scale projects end-to-end for enterprise customers, enforce project frameworks, build customer relationships, manage scope, risks, and requirements, and ensure timely, quality deliverables. A key aspect is developing a working technical understanding of the system to translate capabilities into practical customer usability.

Responsibilities

• Manage large scale projects E2E from initiation to closure, for enterprise customers.
• Enforce the Shield project framework methodology internally & externally while managing the project.
• Serve as the primary and first point of contact/presence for Shield in North America.
• Maintain direct contact with customers and build long term relationships, with project teams and key senior stakeholders from the customer side.
• Customer management during the project life cycle.
• Manage project scope, plan and content control inbound and outbound.
• Inbound matrix management of various tech disciplines - integration engineers, QA, R&D, etc.
• Manage risks and create the respective mitigation and contingency plans.
• Define, prioritize, negotiate and communicate customer requirements inbound.
• Ensure that all project deliverables meet the required quality standards and are delivered on time.

Requirements

• Minimum 8 years of experience in managing large scale projects with enterprise customers.
• Background in technology/software product companies, with experience working with enterprise clients.
• Experience managing technical projects, including direct collaboration with development/R&D teams and other internal organizational functions.
• Basic working knowledge of the system/product, with the ability to translate technical detail into practical usability for customers.
• Experience with working in a global SW / Product companies.
• Experience working with international companies and markets beyond Israel (Israeli background/Hebrew fluency preferred).
• Strong, proven ability to work independently and self-manage with minimal oversight.
• Strong multitasking capabilities.
• Ability to work in a highly fast-paced work environment.
• Collaboration with external and internal stakeholders.
• Proficient in analyzing project metrics and making data-driven decisions.
• Willingness to travel abroad from time to time.
• Detail oriented and well organized.
• Excellent interpersonal and cross-cultural skills.

Skills

• Project Management
• Customer Management
• Escalation Handling
• Conflict Resolution
• Matrix Management
• Risk Analysis
• Mitigation Strategies
• Project Monitoring
• Data-Driven Reporting
• Continuous Improvement
• Technical Project Management
• R&D Collaboration
• Independent Work
• Self-Management
• Multitasking
• Interpersonal Skills
• Cross-cultural Skills

Location

• NY

Work Type

• Full-time

Experience Level

• Minimum 8 years of experience

Salary/Compensations

• $160,000 USD - $175,000 USD

About the Company

• Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions.
• Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency.
• Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets.
• With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence.
• At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable.
• Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence.
• We are a fast-growing, mission-driven company working with the world’s leading banks to redefine communication governance and compliance.