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About the Role
The Store Manager is responsible for overseeing all staff and operations, maintaining store presentation, and achieving total customer satisfaction. This role models effective selling techniques, develops a strong client base, and drives store profit objectives while embodying company core values of responsibility and teamwork.
Responsibilities
- Develop and lead a high-performance team that reflects the company's values.
- Regularly share the company's vision and mission with the team and customers.
- Create an environment of growth, accountability, and inclusivity through development, performance management, training, and consistent coaching.
- Develop staff using experience in staffing, coaching, counseling, etc.
- Maintain excellent standards and solid product knowledge including merchandise promotions, test merchandise, and advertising efforts.
- Lead staff and oversee store operations.
- Maintain the store environment to achieve sales, service, organization, customer satisfaction, and profitability goals.
- Select and hire qualified candidates who reflect the company’s values.
- Maintain all safety and operational standards.
- Possess retail operations knowledge including sales, customer service, merchandising, inventory control, and store budget preparation.
- Ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
- Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
- Display organizational skills with the ability to coordinate people, resources, and services to address business goals and needs.
- Process information or merchandise through the computer system and POS register system.
- Be flexible and occasionally perform work outside your specific role.
Requirements
- Minimum of 4-6 years of retail experience, including staff supervision.
- High school diploma or equivalent.
- Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
- Strong verbal and written communication skills.
- Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
- Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
Skills
- Staff supervision
- Organizational skills
- Verbal communication
- Written communication
- Retail operations
- Sales
- Customer service
- Merchandising
- Inventory control
- Store budget preparation
- Loss prevention
- Staffing
- Coaching
- Counseling
- Computer system processing
- POS register system operation
Work Type
- Full-time
Experience Level
- 4-6 years of retail experience
- Staff supervision experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $62,400-$80,000/yr plus commission
Benefits
- Medical, Dental, Vision Benefits & Flexible Spending Accounts
- Life & Short/Long-Term Disability Benefits
- 401K Eligibility over the age of 21 with Company match after 6 months of employment
- Paid time off benefits including paid vacation, sick time, voting
- Virtual Health Care
- 50% off employee discount
- 40% off immediate family discount
- Friends and Family Discount Events
- Free shoe every season/quarter
- Employee Assistance Program
- Tuition Reimbursement Program
- Career Growth
- Employee Referral Program
- Experience at a fast-paced growing company that takes sustainability seriously