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About the Role

The Customer Activation Partner Lead for APJ will own the customer activation motion across one of Snowflake's most strategically important and fastest-growing regions. This role operates at the intersection of sales, customer success, and learning, translating account intelligence into education plans and education outcomes into pipeline signals. It is a player-coach role for someone who wants to build and redefine how education is utilized in the enterprise sales cycle at scale.

Responsibilities

Own the education relationship for a defined set of top/strategic accounts.
Develop account-level learning plans in partnership with account teams.
Ensure customers derive measurable value from training.
Partner with GtM team and stakeholders on deals where education is a differentiator or objection.
Provide scoping and solutioning support for pre-sales advisory.
Synthesize patterns from customer interactions and feed intelligence to curriculum owners.
Flag education-adjacent signals indicating upsell or expansion opportunities.
Champion education as part of the core account strategy, positioning it as Snowflake's 'consumption insurance policy'.
Bridge the gap between regional delivery teams and the sales/CS/SE organization.
Ensure account teams understand available education resources and when to engage.

Requirements

Understand how enterprise deals move and where education tends to get deprioritized.
Know how to reframe the conversation about education with account teams or customer champions.
Care about customer success with the product, not just renewals.
Have intuition for where learning breaks down and what good curriculum design looks like.
Be able to give feedback that curriculum teams can act on.
Possess deep knowledge of the APJ region, including cultural fluency and existing networks.
Operate with low ego and influence without authority.
Work across a highly matrixed global organization.
10+ years of experience in customer success, sales engineering, revenue enablement, or a related customer-facing function within enterprise software or cloud technology.
3+ years in a people leadership or senior individual contributor role with demonstrated influence across cross-functional teams.
Proven track record of engaging with strategic/enterprise accounts at the executive and champion level.
Experience building or executing account-level education, adoption, or enablement programs tied to measurable business outcomes.
Strong commercial acumen to connect learning investment to consumption, retention, or expansion metrics.
Fluency in APJ business culture and enterprise sales dynamics.
Based in or willing to relocate to Singapore or Sydney.
Excellent executive communication and executive presence.
Comfortable presenting to C-suite and VP-level stakeholders internally and externally.
Experience at a data platform, cloud infrastructure, or analytics company is preferred.
Background spanning both pre-sales and post-sales motions is preferred.
Familiarity with consumption-based or usage-driven revenue models is preferred.
Experience partnering with or inside a global enablement or learning & development organization is preferred.
Existing relationships within the APJ enterprise data or cloud ecosystem is preferred.
Proficiency in analyzing education and account health data to build a business case or prioritization framework is preferred.

Skills

AI-native thinking
Problem-solving
Experimental mindset
Commercial operator
Education-first mindset
Deep APJ knowledge
Cultural fluency
Influencing without authority
Executive communication
Executive presence
Analyzing education and account health data

Location

Singapore
Sydney

Work Type

Full-time

Experience Level

10+ years of experience in customer success, sales engineering, revenue enablement, or a related customer-facing function within enterprise software or cloud technology
3+ years in a people leadership or senior individual contributor role with demonstrated influence across cross-functional teams

About the Company

Snowflake is powering the era of the agentic enterprise.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.