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About the Role
The Senior Strategic Account Manager is a senior individual contributor responsible for owning a portfolio of complex enterprise accounts, defining engagement standards for the Strategic Account Management function, and serving as a field expert. This role leads through expertise and influence, managing executive relationships at the C-suite and Head-of level, and acting as an escalation point for complex situations.
Responsibilities
- Owns a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts with full end-to-end responsibility.
- Leads executive relationships at C-suite and Head-of level independently.
- Serves as the escalation point for the most complex or commercially significant situations.
- Deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution.
- Defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution.
- Creates vertical playbooks for common scenarios and establishes quality benchmarks and metrics.
- Validates and improves hiring assessment and onboarding materials.
- Leads internal learning sessions and workshops grounded in real account examples.
- Attends and speaks at industry events and conferences on behalf of Behavox.
- Leads Customer Advisory Boards and CCO communities.
- Participates actively in hiring and interview processes as a calibration voice on candidate quality.
- Manages accounts with $3M or higher combined ARR.
- Owns renewal and expansion strategy for the highest-ARR accounts.
- Builds value-led commercial plays grounded in customer intelligence.
- Co-owns the regional expansion pipeline with Account Executive leadership.
- Participates in deal reviews for high-value renewals and expansions.
- Mentors Strategic Account Managers on account management, commercial reasoning, and executive engagement.
Requirements
- Enterprise compliance technology experience at the highest account complexity.
- Expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across demanding Tier 1 financial institutions.
- Understanding of how these systems interact within a client's broader controls framework.
- Executive engagement at C-suite and Head-of level.
- Independently builds and sustains trusted advisory relationships with senior compliance, risk, and technology leaders at global financial institutions.
- Represents Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value.
- Defines the engagement standard across QBRs, escalation management, account planning, hygiene, and commercial execution for the entire Strategic Account Management function.
- Creates vertical playbooks, quality benchmarks, and metrics that other team members operate against.
- Serves as the deployment resource for complex or commercially significant account situations.
- Engages directly in at-risk accounts to assess, stabilize, and coach the assigned Strategic Account Manager through resolution without displacing ownership.
- Presents Behavox's customer success and product vision to external audiences at industry events and conferences.
- Leads Customer Advisory Boards, CCO communities, and industry working groups.
- Builds and stewards the external community of Behavox customers and practitioners.
- Assesses severity, coaches junior Strategic Account Managers through resolution in real time, and intervenes directly only when account complexity or commercial significance requires senior presence.
- Creates reusable vertical playbooks, assessment instruments, and engagement frameworks that codify best practices across the function.
- Validates and improves hiring assessments, onboarding materials, and the scoring framework used to evaluate new hires against departure archetype detection criteria.
- Participates actively in hiring and interview processes as the calibration voice on candidate quality.
- Mentors Strategic Account Managers on account management, commercial reasoning, and executive engagement.
- Leads internal learning sessions grounded in real account examples.
Skills
- Enterprise compliance technology
- Multi-product, multi-region deployments
- Communications surveillance
- Trade surveillance
- Compliant archiving
- Policy management
- Executive engagement
- Relationship building
- Account planning
- Commercial execution
- Problem-solving
- Coaching
- Public speaking
- Community leadership
Location
- New York
Work Type
- Hybrid
Experience Level
- Senior
Benefits
- Fully covered health coverage for employee and family
- Generous time-off policy
- Flexible work schedule
About the Company
- Behavox is shaping the future for how businesses harness their most important raw material - data.
- Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
- Our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
- Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
- We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.