Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Senior Manager, Accessibility plays a critical role in advancing our mission to connect people to the care they need, put medicine and wellness within reach, and drive greater affordability, simplicity, and convenience. This position aligns cross-functional teams around accessibility expectations, embeds inclusive practices throughout the product lifecycle, and serves as a key escalation partner for quality, compliance, and execution concerns.

Responsibilities

Champion accessible experiences as a core component of product quality, customer trust, and operational excellence.
Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences.
Partner with product, design, and development partners to integrate accessibility into the product development lifecycle.
Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibility.
Define metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunities.
Oversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations.
Lead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practices.
Coach and enable teams with practical guidance, training, resources, and role-specific expectations.
Prepare executive-level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendations.

Requirements

7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields.
Proven ability to lead cross-functional initiatives in a complex, matrixed environment.
Demonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teams.
Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches.
Track record of integrating inclusive practices into product, design, engineering, and QA workflows.
Skilled in guiding escalations related to accessibility, quality, compliance, or execution concerns.
Effective communication, facilitation, stakeholder engagement, and collaboration skills.
Proven ability to define metrics, monitor progress, and communicate barriers and recommendations to leadership.
Background in healthcare or other regulated industries.
Experience partnering with third-party auditors, vendors, or inclusive design consultants.
Familiarity with accessibility tooling, automated testing, and defect management workflows.
Background in developing governance models, playbooks, or enablement programs that scale adoption.
Proven ability to oversee, coach, and train teams to build capability, strengthen performance, and enable consistent execution results.

Skills

WCAG
inclusive design
accessibility testing
communication
facilitation
stakeholder engagement
collaboration
metrics definition
progress monitoring
accessibility tooling
automated testing
defect management

Location

Remote

Work Type

Full-time

Experience Level

Senior Manager
7+ years

Education Level

Bachelor’s degree in computer science, Human-Computer Interaction, Information Systems, or a related field, or equivalent professional background

Salary/Compensations

$118,450.00 - $284,280.00

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.