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About the Role
Utilizing clinical experience, this role coordinates patient services under the direction of the team manager/designee. Key responsibilities include prioritizing and coordinating daily patient schedules, requesting additional services, and ensuring timely assignment of referrals.
Responsibilities
- Validates supplemental orders and processes per policy.
- Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN.
- Manages multiple phone calls in a timely and professional manner providing appropriate follow up.
- Provides field staff assistance and resources for day to day issues.
- Checks email in a timely manner providing follow up.
- Collects, organizes and reviews various programs for information and reporting and initiates follow up.
- Updates the EMR per agency standards.
- Performs functions related to transfers or discharges as required by regulation.
- Builds and maintains strong, communicative relationships with the team.
- Provides exemplary customer service.
- Performs general office duties including answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
Requirements
- Graduate of an accredited school of licensed practical nursing.
- A valid NYS license as a Licensed Practical Nurse.
Skills
- Excellent interpersonal skills
- Customer service skills
- Ability to multi-task in a fast paced environment
- Proficient use of Microsoft office
Location
- Rochester, NY
Work Type
- Part Time
- Onsite
Experience Level
- One year of experience in home care setting or medical office preferred.
Education Level
- Graduate of an accredited school of licensed practical nursing.
Salary/Compensations
- $25.00 - $31.00 per hour
About the Company
- Rochester Regional Health is a healthcare system.
Equal Opportunity
- Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.