Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.
Responsibilities
- Schedule appointments
- Review service history
- Relay important information about vehicle maintenance and repairs to customers
- Provide accurate cost estimates
- Ensure customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs
- Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates
- Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy
- Strive to grow the dealership and your career by hitting challenging monthly goals
- Take direction from multiple employees and prioritize work
- Listen to customers and determine how to assist them
- Communicate technical terms to non-technical audience
- Follow processes to ensure quality and safety
Requirements
- Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Luxury Automotive Service Advisor
- Strong knowledge of vehicle maintenance recommendations, repair processes, and customer communication
- Exceptional communication, interpersonal, organizational, and customer service skills
- Ability to build trust, explain repair recommendations clearly, and provide accurate estimates
- Strong work ethic with the ability to thrive in a fast-paced, performance-driven environment
- Positive attitude, professionalism, and a team-oriented mindset
- Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
- Knowledge of automotive systems, tools, and repair processes
- Outstanding attention to detail with a commitment to quality
- Ability to use technical reference materials and technical manuals in written and online formats
- Effective time management skills and ability to prioritize
- High school diploma or the equivalent or equivalent combination of education and experience
- Valid Driver's License
Skills
- Communication skills
- Interpersonal skills
- Organizational skills
- Customer service skills
- Teamwork
- Time management
Location
- Austin
Work Type
- Full-time
- Onsite
Experience Level
- Experienced
Education Level
- High school diploma or equivalent
Benefits
- Health care options (medical, dental, and vision)
- 401k savings and retirement plan with company match
About the Company
- Lexus of Austin, a Penske Automotive Group dealership
- Penske Automotive Group (PAG) strives to create a positive and inclusive workplace that promotes excellence and achievement, and aims to deliver the very best experience possible to our customers.
- Fortune 500 company
- Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
Equal Opportunity
- Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.