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About the Role

The Receptionist greets and welcomes patients and visitors, managing front desk responsibilities including patient flow, appointment scheduling, handling phone calls, validating insurance, data entry into EHR systems, and collecting payments.

Responsibilities

• Greets and welcomes patients and visitors.
• Manages front desk responsibilities.
• Maintains patient flow.
• Schedules appointments.
• Handles phone calls.
• Validates insurance eligibility.
• Enters demographics, insurance, and other information into EHR and other systems.
• Determines and collects time of service payments and past due balances.
• Performs patient check-in efficiently and in compliance with policies.
• Answers phone calls and directs them appropriately.
• Obtains accurate patient and insurance information, collecting copays and deductibles.
• Copies/scans patient access related hardcopy materials into the electronic medical record.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Ability to read, write, and understand English.
• Ability to communicate effectively with patients, visitors, and colleagues.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence characterized by honesty, integrity, and caring.
• Ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Skills

• Interpersonal skills
• Professional demeanor
• Communication skills

Work Type

• Full time
• 32 hours/week
• Day Shift

Education Level

• High school diploma or equivalent

Benefits

• Competitive compensation
• Full benefits package
• Opportunity for growth

About the Company

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.