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About the Role

The Assistant Front Office Manager oversees Front Office operations and acts as the manager on duty. This role is vital to the success of Four Seasons New York Downtown, shaping guest experience through exceptional knowledge and service. The position reports to the Front Office Manager.

Responsibilities

• Oversee Front Office operations and act as manager on duty when senior managers are unavailable.
• Direct staff in welcoming and registering guests, explaining accommodations, establishing credit, checking guests out, and preparing bills.
• Oversee multiple operational departments in the absence of senior management.
• Respond to a wide variety of guest requests by accurately assessing needs and offering personal recommendations.
• Manage the staff of the Front Office (Front Desk, Guest Services, and Concierge).
• Interview, train, schedule, conduct performance evaluations, and discipline staff.
• Coordinate arrivals, departures, and billing requirements with the Sales and Catering Department.
• Block rooms for arrival and resolve discrepancies.
• Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities, maximize red date conversion, and ensure the team meets Upsell Goals.
• Drive Key Performance Index scores relating to service.
• Establish training and accountability to achieve high results above benchmarks.
• Ensure all financial and credit procedures are followed.
• Take action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior management is not available.
• Respond swiftly and effectively in any hotel emergency or safety situation.

Requirements

• Knowledge of housekeeping.
• Physical mobility including lifting, walking, bending, and moving objects up to 50 lbs.
• Speaking, writing, and reading English is required.
• Flexible schedule with the ability to work all shifts, weekends, and holidays.
• Work authorization for the location is required.

Skills

• Good communication skills.
• Positive attitude.
• Willing to learn.
• Enthusiastic.
• Optimistic.
• Passionate.
• Self-driven.
• Solution-oriented.
• Invested in team development.
• Ability to listen.
• Ability to celebrate team success.
• Ability to set expectations.
• Ability to foster inclusion.
• Ability to embrace diversity.
• Ability to take feedback.
• Ability to work smart.
• Organized.
• Strategic planning.
• Pro-active.
• Client-obsessed.
• Ability to build lasting relationships.
• Integrity.

Location

• New York Downtown

Work Type

• Full-time

Experience Level

• Assistant Front Office Manager

Salary/Compensations

• $83,000 - $88,000

Benefits

• Access to a robust benefit plan.

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces and welcoming new ones, treating everyone as they wish to be treated.
• Four Seasons' purpose is to create lasting impressions through meaningful connections.
• The company's value proposition is to provide guests with experiences for a life well lived, alongside exceptional service.
• Four Seasons' purpose is to enrich the lives of employees, guests, and the community.
• Company values include thinking differently, client obsession, passion, ownership, caring for each other, and integrity.
• Four Seasons Hotel New York Downtown is an architectural icon in Lower Manhattan, vibrant and diverse, located steps from authentic neighborhoods.
• The hotel offers a globally inspired Spa with a heated indoor pool and dining by celebrity chef Wolfgang Puck.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.