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About the Role

Wellstar is seeking to enhance the health and well-being of every person they serve by providing a supportive environment where contributions and ideas are valued. They aim to serve with compassion, pursue excellence, and honor every voice.

Responsibilities

• Enter meal preferences within the scope of diet restrictions.
• Deliver meals to patients in a professional, courteous, and efficient manner.
• Confirm the accuracy of the tray against the patient's order.
• Reconfirm the correct tray is delivered to the correct patient using two patient identifiers.
• Represent the hospital and department in a professional and caring manner.
• Instruct patients in the meal ordering process.
• Act as a patient advocate.
• Deliver nutrition supplies to units as ordered.
• Wash hands frequently and appropriately wear gloves.
• Perform hand hygiene upon entering and exiting patient rooms.
• Follow infection prevention practices.
• Maintain all work areas in a clean and organized manner.
• Verify menu selections are accurate and compliant with diet order.
• Seek approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian.
• Escalate food allergy and diet consistency concerns.
• Promptly report adverse food reactions and outside food consumption by patients.
• Monitor and record food and/or equipment temperatures.
• Store food and/or supplies using proper labeling, dating and rotation methods.
• Operate equipment according to all safety guidelines.
• Escalate any unsafe conditions.
• Use IT equipment appropriately and protect confidential information.
• Follow department work schedule, including weekends and holidays.
• Arrive at the work station prior to task start time.
• Set up, maintain, and break down workstation according to area requirements.
• Follow written and verbal instructions and station responsibilities with accuracy and attention to detail.
• Complete area checklists and forms, as assigned.
• Operate and care for equipment according to manufacturers and area specific guidelines.
• Remain flexible to support other team members across the department.
• Assist patients with menu selections, including food preferences, allergies and other diet information.
• Enter menu selections in the nutrition service software accurately and in a timely manner.
• Verify patient satisfaction with meals and conduct internal patient satisfaction surveys.
• Deliver meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
• Obtain additional items for patient meal trays.
• Seek approval for non-compliant meal requests.
• Deliver meals to patients throughout the day.
• Retrieve dirty trays from patient rooms.
• Assist with soiled meal tray carts on patient floors.
• Prepare and deliver snacks to various units across the hospital.
• Perform department duties including dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
• Intervene and resolve customer service issues as necessary.
• Use judgment to escalate customer service concerns to supervisor.
• Follow work areas uniform specifications.
• Collaborate with team members and Leadership to meet department and hospital goals.
• Communicate in a respectful manner.
• Respect the cultural traditions of team members and customers.
• Maintain competency in nutrition service software utilized for patient meal services.
• Perform other duties as assigned.
• Comply with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• Hospital food service experience and customer service experience preferred.
• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Adequate phone skills for interacting with customers (internal and external).
• Ability to perform duties in a very busy environment.
• Ability to communicate and understand the English language, both written and orally.
• Ability to maintain a positive attitude in all customer/patient interactions.

Skills

• Interpersonal skills
• Basic knowledge of modified diets
• Phone skills
• Communication skills (written and oral)
• Positive attitude

Location

• Evening (United States of America)

Work Type

• Part Time
• Evening Shift

Education Level

• High School Diploma / GED General

About the Company

• Wellstar is an integrated health system in Georgia.
• Their mission is to enhance the health and well-being of every person they serve.
• They are dedicated to making a difference in the healthcare industry and in people's lives.