Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operational Client Relationship Management (OCRM) team is a new initiative focused on managing operational relationships with priority clients. This role offers an exciting opportunity to join a developing team that connects clients with the firm's capabilities, ensuring a consistent and high-quality service experience. OCRM provides value-added services that adapt to market and regulatory changes by collaborating with key clients, aligning with Nomura's new phase of client engagement.

Responsibilities

Partner with Sales, SRM, Front Office Client Account Management, Operations, and other corporate functions to facilitate client relationships.
Maintain regular communication with clients to support a best-in-class client service experience.
Coordinate across corporate functions to ensure clients’ needs are met.
Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
Prepare high-quality client materials for meetings and in response to client requests.
Summarize periodic client metrics, collaborating with Business Transformation to deliver MI requested by clients.
Lead discussions and projects by organizing meetings, partnering with key stakeholders, and influencing the delivery of initiatives, technology strategy, and internal behavioral change to enhance client service.
Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.

Requirements

Strong knowledge of financial service products and associated processes.
Understanding of post-trade operations, settlement processes, and reconciliation procedures.
Familiarity with regulatory frameworks.
Client query management and troubleshooting.
Excellent written and verbal communication skills.
A genuine interest in developing a thorough understanding of the business and Nomura’s clients, as well as taking a proactive approach to work.
Attention to detail and the ability to solve problems quickly and efficiently.
Understand risk and control frameworks, with the ability to escalate effectively.
Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
Build and influence relationships across cross-functional and cross-regional teams.
Strong time management and ability to work under pressure.
Ability to anticipate problems, potential risks and propose solutions.
Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
Minimum of three years’ experience within financial services, ideally within operations, post-trade services, or client relationship management functions.

Skills

Client Relationship Management
Financial Services
Operations
Post-Trade Services
Communication
Problem-Solving
Time Management
Technology
AI

Location

New York, NY

Work Type

Full-time

Experience Level

Associate
Minimum of three years’ experience within financial services

Salary/Compensations

$120,000 - $130,000 per year

Benefits

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave

About the Company

Nomura is a financial services group with an integrated global network, connecting markets East & West.
The company services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.
Driven by the insights of some 28,000 people worldwide, Nomura puts clients at the center of everything it does, delivering unparalleled access to, from and within Asia.

Equal Opportunity

Nomura is an Equal Opportunity Employer