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About the Role

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area.
• Provide information pertaining to hotel services and hours.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
• Perform laundry duties as needed.
• Maintain continental breakfast, including closing and cleaning of area.

Requirements

• One to three months related experience and/or training.
• Minimum 18 years of age.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Occasionally exposed to fumes or airborne particles, chemicals and dust.
• Works in an environment open to the general public.

Experience Level

• One to three months related experience

Education Level

• High school diploma or general education degree (GED)

About the Company

• At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration.
• Our team provides exceptional service and creates memorable experiences for both our guests and employees.
• Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
• We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role.
• Come grow with us at Indus Hospitality Group!