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About the Role

This is a varied, hands-on role combining customer deliveries, warehouse operations, and branch support to help provide an exceptional customer experience. You will play a vital role in keeping the branch running smoothly and ensuring the delivery of the customer promise.

Responsibilities

• Deliver outstanding customer service.
• Deliver products safely, accurately, and on time.
• Build positive relationships with customers and represent the business professionally.
• Support Click & Collect customers and assist at the trade counter.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack, and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements, and dispatch activities.
• Maintain excellent stock accuracy through daily stock checks and inventory procedures.
• Support stock takes and ensure products are stored safely and correctly.
• Help maintain excellent shelf availability and warehouse organisation.
• Carry out daily vehicle safety checks before every journey.
• Ensure company vehicles remain clean, roadworthy, and compliant with company standards.
• Use delivery technology, including ePOD systems and handheld devices, accurately and effectively.
• Drive safely at all times, promoting a safety-first culture.
• Follow all Health & Safety procedures within the branch, warehouse, and during deliveries.
• Handle stock safely to minimise damage and maintain quality standards.
• Complete mandatory training and compliance activities.
• Support branch audits, operational controls, and governance requirements.
• Attend daily team briefings and contribute ideas to improve branch performance.
• Work collaboratively with colleagues across the branch to achieve shared goals.
• Support continuous improvement by helping deliver operational and customer service targets.
• Develop skills through ongoing learning and training.

Requirements

• A positive attitude, great work ethic, and a passion for delivering excellent customer service.
• Previous experience in a delivery driving, warehouse, logistics, or branch support role.
• A full, clean UK driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• A flexible, reliable, and team-focused approach.
• Experience within the automotive, retail, or logistics sector is advantageous.
• Knowledge of stock control, warehouse operations, vehicle compliance, or ePOD technology is advantageous.
• Full training will be provided.

Skills

• Customer Service
• Delivery Driving
• Warehouse Operations
• Logistics
• Branch Support
• Communication
• Organisation
• Attention to Detail
• Health & Safety Awareness
• Basic IT Skills
• Handheld Device Operation
• Warehouse System Operation
• Teamwork
• Flexibility
• Reliability

Location

• UK

Work Type

• Full-time

Experience Level

• Entry Level
• Experienced

Salary/Compensations

• Competitive Salary

Benefits

• Enhanced Annual Leave (Including Bank Holidays)
• Life Assurance
• 24/7 Employee Assistance Programme
• Exclusive Gym Discounts
• Comprehensive Healthcare Perks
• Cycle to Work Scheme
• Retail & Staff Discounts
• Full training and ongoing development opportunities
• Supportive, friendly team environment
• Opportunities to develop new skills and progress career

About the Company

• We're proud of the service we provide to our customers, and we know that's only possible because of the great people who work in our branches.
• We are LKQ.