Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Talent Manager, you will be the central point of contact between our talents, course teams, and the operational and technical processes of the Talentspring Academy Group. You will ensure that course operations run smoothly and that our talents experience an inspiring, high-quality learning experience. As the first point of contact, you will support them from their entry to the successful completion of their course, handling all organizational and non-content-related aspects of their learning journey. Additionally, you will maintain contact with our clients and partners, especially with employment agencies, building close and trusting relationships.

Responsibilities

End-to-end support of talents and course processes
Full support of talents throughout the entire journey: pre-onboarding, onboarding, course support, offboarding, and after-course communication
Building a trusting relationship with talents as the first point of contact for organizational, technical, and personal concerns
Ensuring course schedules, timetables, in-person/online sessions, etc., are correctly planned and communicated
Monitoring attendance, creating absence notifications, processing dropouts, measuring satisfaction; escalating or intervening if necessary
Hardware management for talents in courses
Close cooperation with instructors, course management, and administration to ensure the talent experience
Ensuring a high-quality learning experience: gathering and analyzing talent feedback, making suggestions for improvement
Collaboration on QM/certification processes (e.g., AZAV relevance) with the team
Collaboration with product management on the further development of programs and course formats
Close coordination with internal stakeholders: course management, marketing, IT, administration
Clear information flow to participants: updates, feedback, escalations
Documentation of processes, workflows, lessons learned
Active identification of potential for follow-up programs or additional services
Conducting feedback and exit interviews focusing on satisfaction and future prospects
Systematic recording of needs and recommendations in the CRM

Requirements

First experience (e.g., 1-3 years) in the field of training providers, course operations, learning management, or similar environments is desirable
Affinity for digital tools and automation (e.g., proficient with spreadsheets, workflows, possibly CRM/LMS)
Good organizational skills, high degree of independence (This role is 40% administrative tasks and 60% customer contact)
Strong communication skills: supporting talents requires empathy, clarity, setting boundaries, problem-solving ability; supporting customers (employment agencies) requires de-escalation, customer satisfaction, flexibility
Hands-on mentality: You pitch in when it matters
Service orientation: Talents and our customers are the focus
Team player: You work with many interfaces – collaboration is key
Willingness to change: Digitization and tooling mean shaping processes
Good German and (ideally) English language skills

Skills

Digital tools
Automation
Spreadsheets
Workflows
CRM
LMS
Organizational skills
Communication
Empathy
Clarity
Problem-solving
De-escalation
Customer service
Flexibility
Teamwork
Adaptability

Location

Germany

Work Type

Full-time

Experience Level

1-3 years

Benefits

Urban Sports Club
Mental health support
Learning budget

About the Company

Talentspring Academy Group is a dynamically growing network of state-recognized digital-first educational institutions with a clear focus on digital professional fields.
We retrain people without formal qualifications, career changers, job seekers, and employees for in-demand roles in the digital world – state-certified, practical, and with clear career paths.
Our programs qualify for future-relevant professional fields such as Artificial Intelligence, Online Marketing, and Digital Sales – flexibly designed, close to the job market, and with real career prospects.
We combine the speed and innovative strength of an EdTech with the reach and credibility of established educational structures.
Through strategic partnerships in the education sector, we have a nationwide infrastructure with several hundred locations, deep institutional trust, and direct access to our target groups via digital and local channels.
We are on the cusp of the next growth spurt – with clear product-market fit, AI-first DNA, social impact, and unique market access that no other provider can replicate in this form.
Now is the perfect time to join and help shape the future of education in Germany.

Equal Opportunity

We at Talentspring are proud of the diversity of our team. Neither during hiring nor during employment are decisions made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age.
Talentspring stands for a safe workplace and acts against discrimination and harassment of any kind.
It is particularly important to us that everyone develops to their fullest potential and experiences no disadvantage whatsoever.
We are proud of our diverse team and ensure that we fulfill this lived diversity in every staffing decision.