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About the Role

We are seeking an Account Manager to elevate our client relations, focusing on the dynamic Quebec market. This role involves managing client, talent, and team relationships, creating distinctive brand identities, and digital strategies to help talents stand out and develop their personal brand. The position blends client relationship management, project oversight, strategic development, and social media expertise. Success requires excellent client communication and organizational skills, along with a passion for the creator economy.

Responsibilities

Supervise and execute negotiated partnerships for our talents from start to finish, ensuring all contractual terms are met.
Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to guide future strategies.
Develop content strategies and concepts, utilizing social media analytics and trends to maintain a high engagement rate and ensure content effectiveness.
Collaborate with talents and Dulcedo employees during and after collaborations to ensure each talent maintains a consistent and impactful social media presence.
Actively participate in the talent agency experience by engaging in their onboarding, quarterly planning, and other key activities.
Assist in the daily management of talents by providing planning support to help them organize their activities and ensure their success.
Manage incoming PR requests, process interview requests, respond to pitches, and handle event invitations.
Contribute to outbound strategies, including talent acquisition, pitching interviews, sending gifts, responding to events, and calls for new brands.
Attend on-site production days and talent events, providing on-the-ground support to ensure successful collaborations.
Utilize the right tools and information channels to stay updated on industry trends, serving as a valuable resource for the team.
Upon request, participate in our 'buddy program,' mentoring new Dulcedo employees and sharing best practices.

Requirements

Approximately 1 year of experience in influencer marketing or public relations, whether in-house, agency, or self-employed.
Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.
Strong organizational skills with a proven track record in task management, attention to detail, meeting multiple deadlines, process tracking, and effective multitasking.
Good understanding of paid media, influencer marketing, and public relations.
Demonstrated team spirit, with a collaborative approach and the ability to give and receive constructive feedback.
Experience in the presentation process with business development teams and clients is a plus.
A bachelor's degree in a related field is an asset.
Solid knowledge of online fashion, beauty, and entertainment communities.
Knowledge of Quebec creators and the social media landscape in Quebec.
Knowledge in managing partnerships with influencers/talents and evaluating social media and industry KPIs.
Strong mediation skills with experience in negotiation, conflict resolution, and expectation management.
Proven experience in direct communication with talents and corporate clients.
Initiative, curiosity, and a desire to drive change.
Positive attitude, team spirit, and the ability to uplift others.
Ability to embrace new challenges, remain calm under pressure, and thrive in a dynamic and stimulating environment.
A self-starter: passionate, persistent, and action-oriented, always motivated by projects, goals, and opportunities for self-improvement.
Ability to balance rigor, enjoyment, and performance.

Skills

Influencer Marketing
Public Relations
Client Relationship Management
Project Management
Strategic Development
Social Media Marketing
Content Strategy
Content Development
Social Media Analytics
Trend Analysis
Engagement Tracking
Talent Management
Onboarding
Quarterly Planning
PR Request Management
Interview Coordination
Event Management
Outbound Strategy
Talent Acquisition
Gift Sending
Brand Outreach
Production Support
Industry Trend Monitoring
Mentoring
Interpersonal Skills
Organizational Skills
Task Management
Attention to Detail
Deadline Management
Multitasking
Paid Media
Teamwork
Constructive Feedback
Presentation Skills
Online Community Knowledge
Negotiation
Conflict Resolution
Expectation Management
Direct Communication

Location

Montreal
Toronto

Work Type

Hybrid
Remote

Experience Level

1 year experience

Education Level

Bachelor's degree in a related field

Salary/Compensations

$40,000 - $50,000 a year

Benefits

Unlimited paid vacation
12 personal days per year
Flexible work environment
Full insurance coverage (dental, vision, medical)
Professional growth opportunities
Snacks
Pet-friendly offices

About the Company

Dulcedo is a full-service talent management agency specializing in representing creators, influencers, athletes, models, and entertainment talents.
Our mission is to build strong brands around our talents, support their sustainable growth, and provide high-end service to collaborating brands.
We believe in solid processes, a structured approach to recruitment, and thoughtful growth beyond short-term wins.
Dulcedo is the largest multidisciplinary talent management group in Canada and a leader in North America.
We manage the international careers of over 500 models, hundreds of Olympic and professional athletes, and leading content creators, influencers, and streamers.
With offices in Montreal and Toronto, and an international network, Dulcedo has become a key player in the entertainment and creation industry.
Dulcedo is a community of ambitious, caring, and committed individuals who work hard without taking themselves too seriously.
Certified Great Place to Work for two consecutive years, we prioritize culture, enjoyment, and purpose in our work environment.
We offer the energy of a startup with over 15 years of experience and the stability of a well-established organization.

Equal Opportunity

Dulcedo has a strong commitment to diversity, equity, and inclusion.
Our current staff reflects the diversity of ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences.
Our ongoing mission is to recruit, support, and develop talent in a way that ensures equal opportunities for all candidates.
As an equal opportunity employer, we are committed to ensuring everyone feels included, supported, and valued.
If you require special accommodations during the application process, please contact us at talentacquisition@dulcedo.com, and we will adapt the process to your needs.