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About the Role

This dual-role position supports both Human Resources and Front Desk teams, assisting employees with onboarding, payroll, and benefits, while also delivering exceptional guest service at the front desk. The ideal candidate thrives in a fast-paced hospitality environment, enjoys helping others, and maintains professionalism and confidentiality.

Responsibilities

• Assist employees with onboarding, Paycom, timecards, and employee records.
• Answer questions regarding benefits, company programs, and policies.
• Manage Marriott Employee ID (EID) enrollments and travel discount support.
• Maintain HR records, files, and SharePoint documentation.
• Prepare orientation materials, name badges, and welcome gifts.
• Coordinate employee events, recognition programs, and engagement initiatives.
• Order and distribute supplies, uniforms, and related materials.
• Maintain confidentiality and support HR projects as assigned.
• Greet guests and provide exceptional customer service.
• Perform check-in/check-out procedures.
• Answer calls and respond to guest requests.
• Process payments and maintain accurate guest records.
• Resolve guest concerns and coordinate with hotel departments.
• Provide information on hotel amenities and local attractions.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Proficiency in Microsoft Office.
• Ability to multitask, maintain confidentiality, and work independently or as part of a team.
• Bilingual English/Spanish preferred.
• HR, payroll, administrative, or hospitality experience preferred.
• Experience with Paycom or similar HRIS systems preferred.
• Marriott systems or employee travel program experience preferred.
• Sit, stand, and walk throughout the workday.
• Use computers and office equipment regularly.
• Lift up to 25 lbs. occasionally.
• Move throughout hotel departments as needed.

Skills

• Customer service
• Communication
• Organizational skills
• Microsoft Office
• Multitasking
• Confidentiality
• Teamwork
• Paycom
• HRIS systems
• Bilingual English/Spanish

Location

• Albany, NY

Work Type

• Full Time
• On-site

Education Level

• High school diploma or equivalent

Salary/Compensations

• $21.00 - $24.00 Hourly

About the Company

• Albany Marriott