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About the Role

Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic SPA MANAGER to lead our wellness and relaxation spa with enthusiasm and expertise. Your leadership will foster a welcoming environment that promotes wellness, customer satisfaction, and operational excellence. The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.

Responsibilities

• Lead all day-to-day spa operations, ensuring an exceptional guest experience and smooth daily execution.
• Recruit, coach, mentor, and develop a high-performing team of service providers and sales associates.
• Inspire, motivate, and hold the team accountable to individual and spa performance goals.
• Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
• Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
• Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
• Drive membership growth, retention, gift card sales, and retail performance through consistent coaching and leadership.
• Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
• Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
• Ensure all operational procedures, safety standards, and brand policies are consistently followed.
• Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
• Promote the health and wellness benefits of massage therapy, facials, and regular self-care to both guests and the team.
• Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
• Lead by example with professionalism, positivity, integrity, and a hands-on approach to leadership.
• Develop people, celebrate wins, coach through challenges, create accountability, and inspire the team to deliver exceptional experiences.

Requirements

• Strong managerial skills
• Passionate about hospitality
• Thrives in a fast-paced, service-oriented setting

Skills

• Leadership
• Coaching
• Mentoring
• Team Development
• Guest Service
• Sales
• Budget Management
• Inventory Management
• Operational Management

Location

• Commack, New York

Work Type

• Full-time

Experience Level

• Manager

Salary/Compensations

• Competitive salary based on experience
• Performance-based bonus program tied to spa success

Benefits

• 401(k)
• Flexible scheduling
• Employee discounts on spa services and premium skincare products
• Ongoing leadership development and coaching

About the Company

• Hand & Stone Massage and Facial Spa is a wellness and relaxation spa.