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About the Role

Specializing in complex customer interactions, problem resolution, and cross-functional support, this role is the front line of the business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience. This opportunity is ideal for individuals seeking meaningful, long-term employment while maintaining flexibility for other priorities.

Responsibilities

Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
Build trust quickly through clear, empathetic communication and confident problem-solving.
Manage complex customer requests involving billing, payments, and service coordination.
Maintain accurate, detailed documentation across platforms.

Requirements

Proven ability to solve problems in fast-paced, high-stakes environments.
Strong collaboration skills and comfort working across multiple teams.
Advanced computer proficiency with the ability to multitask across systems.
Ability to build rapport quickly and manage sensitive conversations with professionalism.
High level of adaptability, attention to detail, and sound judgment.
Legal authorization to work in the country in which you are applying.
We do not sponsor individuals for employment visas now or in the future for this opening.

Skills

Spanish fluency is an asset.

Location

Remote

Work Type

Permanent Part-Time
Up to 30 Hours/Week

Salary/Compensations

$18.00-$22.50 per hour
Eligible for an annual incentive program

Benefits

Competitive hourly pay
Opportunity to gain valuable experience
Stability of a permanent part-time position
Work-life balance support
Access to state-of-the-art tools and technologies
Employee Assistance Programs (LYRA)
Comprehensive support for physical, mental, financial, and social well-being
Continuous focus on professional development
Opportunities for training and career growth

About the Company

Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.