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About the Role

The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

Responsibilities

Coordinate the dispatch of wheelchair services throughout the airport terminals
Respond promptly to requests for wheelchair assistance from airline personnel and passengers
Manage the scheduling and routing of wheelchair attendants to maximize efficiency
Track the availability and location of wheelchairs and mobility equipment
Maintain clear communication with airport staff, including gate agents and customer service representatives
Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
Provide training and guidance to wheelchair attendants on proper handling and safety protocols
Monitor service quality and passenger satisfaction regarding wheelchair assistance
Handle passenger inquiries and concerns related to wheelchair services
Maintain records and logs of wheelchair dispatches and assistance provided
Collaborate with airport security and medical teams in case of emergencies
Oversee the maintenance and readiness of wheelchair equipment
Develop and implement procedures to improve service delivery and response times
Liaise with airline and airport personnel to streamline wheelchair service operations
Prepare reports on service metrics, challenges, and improvements for management review
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
1 year of wheelchair experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Flexibility to work various shifts including nights, weekends and holidays
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Ability to reach with arms and grasp with hands
Ability to push, pull
Ability to bend, stretch, squat, kneel
Ability to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required: Close vision, distance vision, peripheral vision, depth perception, ability to adjust focus

Skills

Communication
Customer Service
Safety Protocols
Scheduling
Dispatching
Problem-Solving
Teamwork

Location

Airport

Work Type

Full-time
Flexible shifts

Experience Level

1 year of experience

Benefits

401(k) with matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Growth opportunities

About the Company

PrimeFlight is a leading provider of commercial services within the aviation industry.
We have over 200 locations worldwide.
We focus on maintaining a positive working environment and treating all team members with respect.
We offer opportunities for career progression.

Equal Opportunity

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.