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About the Role

The Ramp Supervisor is responsible for overseeing a team of ramp agents and ensuring the efficient, safe handling of aircraft on the ground. This position involves coordinating activities such as baggage handling, aircraft towing, and servicing aircraft, while adhering to strict safety and operational protocols. You will be pivotal in training and mentoring team members and coordinating with flight crews and other airport personnel to ensure timely aircraft turnarounds. Additionally, this role requires quick decision-making, effective problem-solving, and maintaining high standards of customer service and operational efficiency.

Responsibilities

Supervise the ramp team operations, including aircraft loading and unloading
Coordinate ramp activities to ensure timely turnaround of flights
Train and mentor ramp team members on operational procedures and safety protocols
Monitor team compliance with airline and airport regulations
Conduct pre-shift briefings to discuss daily tasks and safety focus points
Oversee the proper handling of baggage, cargo, and mail to prevent damage or loss
Manage communication between the ramp team, flight crew, and ground operations
Ensure proper use and maintenance of ground support equipment
Implement and enforce safety measures and hazard prevention on the ramp
Respond to and manage operational issues and emergencies
Facilitate efficient teamwork to meet flight schedules and service standards
Conduct performance evaluations and provide feedback to ramp team members
Ensure compliance with all DOT regulations as required and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations
Conduct regular audits and inspections to verify adherence to DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and provide training and updates to staff on changes in DOT regulations as required
Liaise with other airport departments for coordinated operations
Maintain accurate records of ramp operations and incidents
Promote a culture of safety and professionalism within the team
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management

Requirements

18 years of age or older
Must be legally authorized to work in the country of employment
Must hold a valid driver's license
Communicate effectively in English (reading, writing, speaking)
Minimum of 2 years of experience in ramp operations or a related aviation field
Proven experience in a supervisory or leadership role
Strong knowledge of ramp safety and operational procedures
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Flexibility to work various shifts including nights, weekends and holidays

Skills

Supervisory skills
Leadership skills
Ramp safety procedures
Operational procedures
Communication skills
Problem-solving skills
Decision-making skills
Customer service skills
Teamwork skills
Proficiency with electronic devices (IPads/Tablets, Computers, Mobile Devices)

Location

Global (PrimeFlight has over 200 locations)

Work Type

Full-time
Flexible shifts

Experience Level

Minimum 2 years of experience in ramp operations or a related aviation field
Proven experience in a supervisory or leadership role

Benefits

401(k) with matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Growth opportunities

About the Company

PrimeFlight is committed to being a leading provider of commercial services within the aviation industry.
PrimeFlight teams focus on maintaining a positive working environment and treating all team members with respect.
With more than 200 locations across the world, PrimeFlight offers opportunities for career progression.

Equal Opportunity

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.