Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lighthouse Guild is seeking an administrative and operational leader to manage volunteer recruitment, onboarding, placement, compliance, reporting, communications, and program support within The Stephen T. Pearlman Volunteer Center. This role ensures effective volunteer operations, coordinates volunteer teams, and supports volunteer engagement, retention, and recognition.

Responsibilities

• Coordinate and support the day-to-day administrative and operational functions of the Volunteer Center.
• Maintain volunteer and intern records, files, compliance documentation, and onboarding materials.
• Ensure the timely processing of volunteer inquiries, applications, onboarding requirements, background checks, references, and placement documentation.
• Maintain and update volunteer management databases and tracking systems.
• Assist in developing and maintaining volunteer procedures, forms, manuals, position descriptions, and operational documentation.
• Organize, coordinate, and supervise volunteer teams and group service activities.
• Respond to volunteer and internship inquiries via telephone, email, and other communication channels.
• Conduct initial interviews and screenings for prospective volunteers and interns.
• Coordinate volunteer recruitment, onboarding, orientation, placement, and assignment processes.
• Assist with volunteer matching efforts.
• Schedule and coordinate volunteer orientation sessions, meetings, trainings, and informational sessions.
• Prepare orientation packets, training materials, volunteer communications, and departmental correspondence.
• Support volunteer engagement, cultivation, retention, and recognition initiatives.
• Serve as a resource to volunteers, interns, and departmental staff regarding volunteer processes and procedures.
• Provide leadership, guidance, and ongoing support to volunteer teams.
• Compile and prepare volunteer statistics, reports, attendance records, and other data.
• Monitor volunteer compliance requirements and follow up on outstanding documentation or certifications.
• Maintain confidentiality and appropriately manage sensitive or privileged information.
• Support volunteer-related events, recognition activities, recruitment events, outreach efforts, and other initiatives.
• Assist with special projects and cross-departmental initiatives.
• Work flexible hours, including occasional evenings and weekends.
• Perform other related duties as assigned.

Requirements

• Master’s degree required in nonprofit management, public administration, human services, social services, communications, philanthropy, or related field.
• Minimum of 3–5 years of experience in volunteer supervision, volunteer management, nonprofit administration, community engagement, or related field preferred.
• Certified in Volunteer Administration (CVA) or Certified Administrator of Volunteer Services (CAVS), with a bachelor’s degree in a related field and ten years of volunteer supervision and management experience would be considered.
• Strong organizational, interpersonal, communication, and administrative skills.
• Experience with volunteer recruitment, interviewing, onboarding, and placement processes.
• Ability to manage multiple priorities and maintain accurate records and documentation.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and database systems.
• Experience using volunteer management software preferred.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Ability to work collaboratively with staff, volunteers, interns, students, and community partners.
• Ability to sit, stand, and move throughout the office and event spaces.
• Ability to use computers, telephones, and other office equipment.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to travel within organizational locations and community settings as needed.
• Ability to lift and transport light materials associated with meetings and events.

Skills

• Organizational skills
• Interpersonal skills
• Communication skills
• Administrative skills
• Volunteer recruitment
• Interviewing
• Onboarding
• Placement
• Record keeping
• Documentation
• Microsoft Office Suite
• Database systems
• Volunteer management software
• Handling confidential information
• Collaboration

Experience Level

• 3-5 years

Education Level

• Master's degree
• Bachelor's degree

Benefits

• 403 (b)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

About the Company

• Lighthouse Guild is the leading organization dedicated to helping people who are blind or visually impaired live empowered, independent lives.
• We work across healthcare, vision rehabilitation, education, and advocacy to support individuals and influence systems that shape access and opportunity.