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About the Role
Hotel Emblem San Francisco is seeking a Guest Service Representative who is hands-on, team-oriented, and driven to exceed guest expectations.
Responsibilities
- Maintain a friendly, cheerful, and courteous demeanor while providing personalized service.
- Communicate effectively with guests and team members.
- Greet arriving guests and complete check-in procedures.
- Facilitate guest departures and manage guest accounts.
- Calculate and post monies, receipts, and guest accounts using proper cash handling methods.
- Answer inquiries and accept reservations via phone and in person, communicating hotel rates and information.
- Maintain guest relations by staying informed about in-house and area functions.
- Operate PBX equipment for incoming and outgoing calls, and assist with wake-up calls.
- Control cash and credit transactions at the front desk and manage personal bank.
- Process guest mail, messages, and faxes.
- Contribute to and maintain department logbooks and communication sources.
- Provide assistance to other team members and departments.
- Perform other duties as assigned by management.
Requirements
- High standards and driven to exceed guest expectations.
Skills
- Effective communication
- Cash handling
- Reservation systems
- PBX operation
- Guest relations
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $29.00-$31.00 per hour
Benefits
- 401k
- Vacation Leave
- Sick Leave
- Team Member Travel Program with exclusive rates
- Team building events
- Community volunteering opportunities
- Charity promotions
About the Company
- Hotel Emblem San Francisco