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About the Role

Wellstar is a leading healthcare system dedicated to enhancing the health and well-being of every person they serve. They are seeking professionals who are passionate about making a difference in the healthcare industry.

Responsibilities

• Entering meal preferences within the scope of diet restrictions.
• Delivering meals to patients in a professional, courteous, and efficient manner.
• Confirming the accuracy of the tray against the patient's order.
• Reconfirming the correct tray is delivered to the correct patient using two patient identifiers.
• Representing the hospital and department in a professional and caring manner.
• Instructing patients in the meal ordering process.
• Assuming the role of patient advocate.
• Delivering nutrition supplies to units as ordered.
• Ensuring the safety of patients and team members according to HACCP and County Health Department Guidelines.
• Following infection prevention practices, including personal hygiene expectations.
• Maintaining all work areas in a clean and organized manner.
• Verifying menu selections are accurate and compliant with diet order.
• Seeking approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian.
• Escalating food allergy and diet consistency concerns.
• Promptly reporting adverse food reactions and outside food consumption by patients.
• Monitoring and recording food and/or equipment temperatures.
• Storing food and/or supplies using proper labeling, dating and rotation methods.
• Operating equipment according to all safety guidelines.
• Using IT equipment appropriately and protecting confidential information.
• Following department work schedule, including weekends and holidays.
• Setting up, maintaining, and breaking down workstation.
• Following written and verbal instructions with accuracy and attention to detail.
• Completing area checklists and forms.
• Operating and caring for equipment according to manufacturers and area specific guidelines.
• Remaining flexible to support other team members.
• Assisting patients with menu selections, including food preferences, allergies and other diet information.
• Entering menu selections in the nutrition service software accurately.
• Verifying patient satisfaction with meals and conducting internal patient satisfaction surveys.
• Delivering meals to patients that meet their needs according to cultural, spiritual, ethnic and age-specific considerations.
• Obtaining additional items for patient meal trays.
• Retrieving dirty trays from patient rooms.
• Assisting with soiled meal tray carts on patient floors.
• Preparing and delivering snacks to various units.
• Performing department duties such as dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
• Intervening and resolving customer service issues.
• Collaborating with team members and Leadership to meet goals and objectives.
• Communicating in a respectful manner.
• Respecting the cultural traditions of team members and customers.
• Maintaining competency in nutrition service software.
• Performing other duties as assigned.
• Complying with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Candidates must possess adequate phone skills for interacting with customers.
• Must be able to perform duties in a very busy environment.
• Must be able to communicate and understand the English language, both written and orally.
• Must be able to maintain a positive attitude in all customer/patient interactions.

Skills

• Interpersonal skills
• Basic knowledge of modified diets
• Phone skills
• Communication skills (written and oral)
• Positive attitude

Location

• Day (United States of America)

Work Type

• Part Time
• Shift Vary

Experience Level

• Hospital food service experience Preferred
• Customer service experience Preferred

Education Level

• High School Diploma General-Preferred

Benefits

• Great Benefits

About the Company

• Wellstar is a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
• Connect with the most integrated health system in Georgia, and start a future that gives you more.