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About the Role

The Library Information Assistant provides service to patrons of all ages, assisting with information queries, circulation services, and supporting outreach and programming. This role requires a creative customer service expert passionate about helping people explore resources and discover new interests.

Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required

Requirements

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Demonstrated interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Appreciation of literature and desire to encourage reading in others
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• May temporarily oversee the library in the absence of the Library Manager

Skills

• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
• Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases

Location

• Stavros Niarchos Foundation Library

Work Type

• Full Time
• 35 hours per week

Education Level

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background

Salary/Compensations

• $50,427 / year

About the Company

• The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.
• NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.
• Our Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive

Equal Opportunity

• This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.