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About the Role

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. You will collaborate with various airport departments to facilitate a seamless passenger experience and uphold high standards of customer service excellence.

Responsibilities

Greet and assist passengers at the airport with check-in, boarding, and general inquiries
Provide accurate information on flight schedules, gate assignments, and airport services
Handle passenger check-in and baggage processing efficiently and courteously
Assist passengers with self-service kiosks and online check-in procedures
Effectively resolve customer issues and complaints in a professional and timely manner
Make announcements and keep passengers informed about flight changes and boarding times
Ensure compliance with all airline and airport regulations and procedures
Handle the boarding process, including verifying travel documents and issuing boarding passes
Coordinate with ground staff and crew to ensure a smooth passenger experience
Process ticket sales, upgrades, and re-bookings as needed
Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
Collaborate with security personnel to ensure passenger safety and security
Keep the work area clean, organized, and stocked with necessary materials
Participate in ongoing training and development to enhance customer service skills
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
One year of customer service experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Flexibility to work various shifts including nights, weekends and holidays
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Must be able to reach with arms and grasp with hands
Must be able to push, pull
Must be able to crawl and crouch, at times, in confined tight spaces
Must be able to bend, stretch, squat, kneel
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Skills

Customer service
Communication
Problem-solving
Teamwork
Adaptability

Location

Airport

Work Type

Full-time
Flexible shifts

Experience Level

1 year of customer service experience

Benefits

401(k) with matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Growth opportunities

About the Company

Committed to being a leading provider of commercial services within the aviation industry
Focuses on maintaining a positive working environment and treating all team members with respect
Has more than 200 locations across the world, offering opportunities for career progression

Equal Opportunity

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.