About the Role
Factory Motor Parts is seeking an experienced and customer-focused Auto Parts Professional to identify customer needs, sell automotive parts, and enhance customer relationships.
Responsibilities
- Answer phone calls to identify customer needs
- Sell automotive parts
- Strengthen customer relationships
- Look up auto parts in the FMP parts catalog system
- Process customer orders with a high degree of accuracy
- Troubleshoot and make recommendations to meet customer needs
- Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
- Perform other duties as assigned
Requirements
- Previous automotive parts counter experience in a retail store or similar setting
- 3 years of experience with automotive parts
- 1-2 years of previous sales and customer service experience
- Ability to look up parts in parts cataloging systems
- Excellent verbal and written communication skills
- Strong background in mechanics
Skills
- Automotive parts knowledge
- Sales
- Customer service
- Parts cataloging systems
- Mechanics
Experience Level
- 3 Years experience with Automotive Parts
- 1-2 years previous sales and customer service experience
Education Level
- ASE certification is a plus
Salary/Compensations
- Salary is based on experience and job performance
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401K
- Profit sharing
- Paid holidays
- Paid vacation
- Paid sick time
- Short-term disability
- Long-term disability
About the Company
- An industry leader, FMP offers well-balanced compensation and benefits programs.
Equal Opportunity
- EEOC/AA Employer
