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About the Role

As the Senior Manager, RSS Technology Platforms, you will be a key member of the Channels Technology leadership team, responsible for leading a cross-functional team to deliver Salesforce-based solutions supporting RSS and Guided Omni/CRM business areas. You will bring together technical leadership, delivery excellence, people leadership, and innovation to drive complex initiatives that improve the advisor experience and deliver business value. You will help shape the future of software delivery within RSS Technology Platforms by advancing agile ways of working, strengthening engineering practices, and introducing AI-enabled development capabilities.

Responsibilities

Own and drive the delivery of medium- to large-scale initiatives across RSS, Advisor, and Salesforce CRM platforms, aligned to business priorities and strategic goals.
Partner with business and technology leaders to define and evolve CRM product and platform roadmaps.
Advance modern engineering practices, including CI/CD, DevOps, and automation, to improve speed, quality, and scalability.
Lead, coach, and develop a high-performing cross-functional team, fostering an agile culture of delivery excellence.
Manage strategic vendor relationships to support delivery outcomes and platform success.
Build strong partnerships with business and technology stakeholders across RSS, Guided Omni/CRM, and Digital.
Ensure strong governance and delivery oversight, including risk management, financial accountability, vendor coordination, and performance tracking across the portfolio.
Define Salesforce CRM technology platform strategy and roadmap.
Enable AI, automation, and omnichannel engagement capabilities across CRM ecosystem.

Requirements

Minimum of 10 years of technology delivery leadership experience leading cross-functional teams.
Strong expertise in project and program delivery and a proven ability to build engaged, high-performing teams.
Working knowledge in supporting large-scale transformation initiatives involving complex integrations with Salesforce and a heterogeneous set of technology stacks.
People management experience leading cross-functional, technical teams.
Subject to a Background check as a condition of employment.

Skills

Salesforce
SaaS platforms
Modern engineering practices
CI/CD
DevOps
Automation
Agile
AI
Omnichannel engagement

Location

Hybrid

Work Type

Regular Full-Time
Hybrid (2 days in office)

Experience Level

Senior Manager
10+ years of technology delivery leadership experience

Education Level

Post-secondary degree in computer science, engineering, information technology, or a related field.

Salary/Compensations

$114,021 - $164,000+

Benefits

Training and development opportunities
Flexible work options
Paid time off
Physical and mental health programs
Supportive workplace culture
Paid volunteer days
Competitive salary and incentive programs
Comprehensive total rewards package
Group retirement savings plans
Pension and benefits (e.g., health and wellness, dental, disability and life coverage)
Mental health support
Employee assistance program

About the Company

CGL is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
The Digital & Advisor Technology team uses state-of-the-art technology, development practices and processes.
The company prioritizes its people, ensuring a strong culture and development opportunities.