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About the Role

The General Manager oversees the airport's overall operations and management, involving strategic planning and coordination of departments like ground handling, passenger services, maintenance, and security to ensure efficient and safe operations. This role requires liaising with airline partners, regulatory bodies, and government agencies, ensuring compliance with aviation regulations and standards. The focus is on financial management, business development, and customer satisfaction to enhance the airport's reputation and profitability.

Responsibilities

• Oversee all operational aspects of the company, including ground handling, customer service, and maintenance
• Develop and implement strategic plans to enhance operational efficiency and customer satisfaction
• Manage and lead a diverse team of department heads and supervisors
• Monitor operational performance against key performance indicators and objectives
• Liaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaboration
• Drive business growth through innovative service offerings and strategic partnerships
• Oversee financial management, including budgeting, forecasting, and financial reporting
• Ensure adherence to industry regulations and safety standards across all operations
• Handle crisis management and emergency response planning
• Foster a company culture focused on safety, quality service, and continuous improvement
• Manage customer relations and address escalated customer service issues
• Direct human resources activities, including recruitment, training, and performance management
• Stay informed of industry trends, advancements, and competitive landscape
• Represent the company in industry events, conferences, and public forums
• Lead initiatives to enhance sustainability and environmental responsibility in operations
• Perform any additional duties as assigned by management

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Pass a background check and drug screen
• Must have a valid state-issued driver’s license with an acceptable driving record
• Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
• Must be flexible to work extended hours on occasion to support field operations

Skills

• Strong understanding of aviation regulations, operational safety, and security protocols
• Proven track record in strategic planning, financial management, and team leadership
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Communicate effectively in English (reading, writing, speaking)
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Exposure to moderate and at times high noise levels
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required: Close vision, distance vision, peripheral vision, depth perception, ability to adjust focus

Experience Level

• 3+ years of experience in airport or aviation management, including leadership roles

About the Company

• PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer.

Equal Opportunity

• All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.