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About the Role

The Rooms & Catering Coordinator supports the Sales, Conference Services, and Operations teams by managing group reservations, room blocks, and event-related accommodations. This role serves as the primary point of contact for group organizers and internal departments, ensuring accurate reservation management, seamless communication, and exceptional guest experiences from booking through departure. The Rooms & Catering Coordinator must be available to work Saturdays and also be able to work Sundays as business needs require.

Responsibilities

Manage group room blocks, reservations, rooming lists, and reservation changes, serving as primary contact for group clients regarding guest needs.
Crosscheck updated rooming lists and make appropriate changes in HMS and DELPHI to match client provided updates.
Prepare and distribute group resumes, banquet event orders (BEOs), event packets, and operational reports.
Communicate group details and events to Front Office, Housekeeping, Sales, and other hotel departments.
Support conference, event, and group operations to ensure smooth arrivals, stays, and departures.
Process deposits, commission reports, billing instructions, and group booking links.
Assist with administrative and clerical functions, including scheduling, document preparation, filing, and office support.

Requirements

High school graduate.
Minimum 1-2 years of experience in front desk or reservations.
At least 2 years computer experience in Microsoft office skills.
Must be able to engage with clients.
Experience with hotel PMS (HMS), Delphi preferred.
Individuals with passion for customer service and able to work with others seamlessly.
Ability to collaborate within a diverse team.
Dynamic and working calmly under pressure.
Ability to be carrying/lifting up to 25 pounds, occasional kneeling, pushing, pulling, lifting, ascending or descending ladders, stairs and ramps.

Skills

Microsoft office skills
Hotel PMS (HMS)
Delphi

Location

San Francisco

Work Type

Full-time

Experience Level

1-2 years

Education Level

High school graduate

Salary/Compensations

$34.50/hr. Overtime eligible.

Benefits

Vacation, Holiday, and Sick pay
Medical/Dental/Vision (with opt. out option)
Life Insurance
AD&D
401(k) – 4% Match
Discount programs
Voluntary Long-Term Disability
Voluntary Short-Term Disability
Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
Commuter Program
Shoes For Crews program
Meal Stipend

About the Company

LUMA Hotel San Francisco is the next generation lifestyle experience. Our world outlook is modern, aware, dynamic and energized. Our location is the new heart of San Francisco the Mission Bay neighborhood. Oracle Park, Chase Center, tech/biotech and the waterfront are all at our doorstep.

Equal Opportunity

LUMA San Francisco is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to carolina.perdomo@lumahotelsf.com or call 415-757-1421 to let us know the nature of your request.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.