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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and customer experience, allowing employees to focus on judgment, empathy, and expertise.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently.
- Meet with insureds to explain coverage, estimate damages, and guide them through the claims process.
- Provide exceptional customer service, addressing inquiries and concerns promptly.
- Gather evidence, document findings, and prepare detailed reports.
- Investigate and adjust personal and commercial property claims up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure regulatory compliance.
- Negotiate and settle claims within authorized limits.
Requirements
- Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
- Strong knowledge of property insurance policies, coverage, and claim handling practices.
- Knowledge of residential and commercial building construction.
- Familiarity with local regulations and compliance requirements.
- Excellent communication and interpersonal skills.
- Proven effective communication skills for handling difficult/emotional conversations.
- Proven ability to assess damages, estimate repair costs, and negotiate settlements.
- Detail-oriented with strong organizational and analytical skills.
- Proficient in using claims management software and relevant tools.
- Physical agility for frequent lifting, carrying, climbing ladders, and navigating roofs and tight spaces.
- May be required to complete Rope and Harness Safety Training.
- A valid driver's license is required.
- Must successfully complete all required training, including proficiency, licensing exams, MVR checks, and background checks.
- May be asked to participate in new pre-employment assessments.
Skills
- Property claims handling
- Insurance policy evaluation
- Damage assessment
- Repair cost estimation
- Claim negotiation
- Customer service
- Communication
- Interpersonal skills
- Organizational skills
- Analytical skills
- Claims management software proficiency
- Construction knowledge
- Xactimate
- XactContents
Location
- Lower Hudson Valley, NY
Work Type
- Remote-Field
- Mobile office/vehicle for in-person appointments
- Virtual work from home
- Full-time
Experience Level
- Experienced
- Significant relevant experience (for high end of salary range)
Education Level
- Bachelor's Degree in a related field or equivalent work experience (Preferred)
Salary/Compensations
- $73,824.56 - $112,500.00
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, and 24/7 mental health professional access
- Industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Financial workshops and coaching
- State Farm Federal Credit Union
- Generous time off policies (up to 20 days annually)
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions up to 7% of salary
About the Company
- State Farm is committed to being good neighbors, helping people, investing in communities, and making the world a better place.
- The company is focused on becoming a Next Gen Good Neighbor by leveraging technology to strengthen human connections and enhance customer experience.
- Employees are encouraged to apply their judgment, empathy, and expertise.
Equal Opportunity
- For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
- For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.