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About the Role

The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. This role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership, and driving continuous analysis and improvement of operational processes to increase overall efficiency.

Responsibilities

Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
Ensure safety and security policies and procedures are in accordance with all applicable standards
Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
Monitor performance and take action to correct any shortfalls
Collaborate with Senior leadership on operational gaps, irregularities and audits
Guide and mentor the local team
Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
Promote and support workplace diversity initiatives
Assist and/or lead startup operations across all lines of business
Backfill open leadership positions during times of vacancy
Perform any additional duties as assigned by management

Requirements

18 years of age or older
Must be legally authorized to work in the country of employment
Ability to work in office, onsite, Monday-Friday
5 years of Leadership/Operational experience
Established leader in managing large teams
Project Management experience is a plus
In-depth knowledge of airport operational procedures and regulatory requirements
Strong leadership and team management skills
Must hold a valid driver's license
Communicate effectively in English (reading, writing, speaking)
Effectively communicate with colleagues and clients, both in-person and through electronic means
Travel requirement >75% travel between airport stations and for meetings
Must be flexible to work extended hours on occasion to support our field operations
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Ability to reach with arms and grasp with hands
Ability to push and pull
Ability to crawl and crouch, at times, in confined tight spaces
Ability to bend, stretch, squat, and kneel
Ability to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision; depth perception; ability to adjust focus

Skills

Leadership
Operational experience
Team management
Project Management
Airport operational procedures
Regulatory requirements
Communication skills
Crisis management

Location

Onsite

Work Type

Onsite
Full-time

Experience Level

5 years of Leadership/Operational experience
Established leader in managing large teams

About the Company

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer.

Equal Opportunity

All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.