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About the Role
As a Customer Service Representative, you will play a key role in supporting policyholders and brokers, with no sales or solicitation involved. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and reliable organization.
Responsibilities
- Respond to incoming calls and emails from clients and partners
- Perform follow-ups through outbound calls
- Explain, inform, and document files based on the nature of interactions
- Update personal information and document new claims requests
- Handle complex or special cases and ensure follow-ups within established timelines
- Contribute to achieving team objectives in line with established metrics and protocols
- Actively participate in daily meetings and suggest improvement ideas
Requirements
- Recognized for their ability to deliver high-quality customer service
- Demonstrates strong interpersonal skills and effective stress management
- Known for their ease with computer tools and various software
Location
- Toronto
Work Type
- Hybrid work environment
Salary/Compensations
- $47,500 to $55,000 CAD per year
Benefits
- Flexible group insurance
- Competitive retirement plan
- Share purchase plan
- Vacation program
- Wellness and personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic equipment program
- Performance bonus
- Discounts on iA products
About the Company
- iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.
- Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
- With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.
- The secret to our success? Investing in you, one person at a time.
- For over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
- At iA, we’re invested in you.
Equal Opportunity
- At iA Financial Group, we support and celebrate diversity.
- We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
- Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.