Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Customer Solutions Consultant, you will be a trusted voice for customers navigating their life insurance journey. This role focuses on building meaningful, high-quality conversations to empower customers to make informed decisions about their policies, driving retention, loyalty, and positive outcomes through a seamless, relationship-focused experience.
Responsibilities
- Manage inbound and outbound customer interactions across calls, emails and digital channels, delivering an exceptional experience that supports retention.
- Use emotional intelligence to understand customer needs, provide general-advice solutions, and clearly explain life insurance products as a subject matter expert.
- Resolve customer issues and complaints promptly and professionally, applying strong problem-solving skills to build trust and defuse challenging situations.
- Leverage customer feedback to identify improvement opportunities and collaborate with the team to enhance retention processes.
- Contribute to team meetings, training and continuous improvement activities to elevate performance and customer outcomes.
Requirements
- Strong emotional intelligence with the ability to build rapport and communicate complex information clearly in both verbal and written form.
- Exceptional problem-solving skills, applying critical and creative thinking to resolve customer issues effectively.
- Proven ability to multitask, manage time efficiently and maintain high accuracy and attention to detail in all documentation.
- Self-motivated, adaptable and committed to continuous learning, thriving in a virtual, fast-paced environment.
- Solid understanding of the distinction between General Advice and Personal Advice.
- Provide two references.
- Possess full working rights.
- Complete police and credit checks.
Skills
- Emotional intelligence
- Product expertise
- Clear communication
- Problem-solving
- Critical thinking
- Attention to detail
- Customer-centric
- Continuous learning
Location
- Sydney
- Melbourne
Work Type
- Permanent
- Fixed-term
- Full-time
- Hybrid
Experience Level
- Experience in the life insurance industry
Education Level
- RG-146 is highly desirable
Benefits
- Flexible work environment
- Career pathways
- Local and global mobility opportunities
- Leading Learning Platforms
- Support in professional development
- Health and Wellbeing Programs
About the Company
- Resolution Life Australasia is part of the Acenda Group, bringing together trusted life insurance brands with 176 years of combined heritage.
- The Group includes Acenda Life, Resolution Life Australasia and Asteron Life New Zealand.
- Over two million customers rely on us for life insurance, wealth protection and retirement solutions.
- Our purpose is to help customers and their families live, save and retire with confidence.
- We are building an inclusive, dynamic and future-focused business undergoing integration and growth.
Equal Opportunity
- As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process.