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About the Role

Manage the overall operations of the Pharmacy, including providing consultation to customers and healthcare providers, dispensing medication, and assisting in dispensary maintenance.

Responsibilities

Acknowledge all customers approaching the Pharmacy.
Practice within federal/provincial, regulatory/legal requirements.
Ensure all privacy requirements are met, including customer confidentiality and consent management.
Provide counselling on prescriptions, over the counter/behind the counter products.
Practice to full extent of expanded scope with Professional Services, within your capability.
Be clearly identifiable to the public.
Ensure accuracy and appropriateness of all prescriptions dispensed.
Communicate with other health care professionals within the circle of care to provide customer care.
Maintain all records required in accordance with legislation, standards of practice, and policy.
Control access to the dispensary with respect to inventory and patient confidentiality.
Review and maintain Workflow Queues on a daily basis.
Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures.
Review of stock to identify expired inventory.
Oversight of current stock levels and medication orders from wholesaler.
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy.
Involvement with financial reports as appropriate.
Read and action store communications on in-store web.
File incident reports when any customer or staff medication or privacy incidents occur.
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
Complete mandatory training and voluntary continuing education workshops, as needed.

Requirements

Independent thinking and decision making.
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
Proven ability to drive and build the business, lead by example and support enterprise programs.
Commitment to providing exceptional customer service.
Superior customer relations skills and a strong sense of professionalism.
Strong problem-solving skills including experience formulating and executing action plans.
Strong personal computing skills and knowledge of Pharmacy systems a definite asset.

Skills

Pharmacy systems
Health & Safety procedures
Customer service
Problem-solving
Professionalism
Communication

Location

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$52.30 - $67.65 per hour

Benefits

Purchase discount program
Flexible and varied schedules
Competitive pay
Online learning through Academy

About the Company

Locally owned and operated store delivering health, beauty and convenience services.
Associate-Owner model with the support of a national brand.
Recognize Canada's diversity as an opportunity to better serve their communities.
Strive to reflect the nation’s evolving diversity in products, hiring, and culture.

Equal Opportunity

Accommodation is available upon request for applicants and colleagues with disabilities.
Upholding the law is part of our Code of Conduct.