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About the Role

The Director, Central Operations reports to the VP, Call and Clinical Operations, to support our Central Operations department. In this role, you will manage a team of patient operations managers while working cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance. You will oversee the performance and growth of the Patient Operations Care team, establishing requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms.

Responsibilities

Oversee the performance and growth of Customer Service, Prescription Processing, and Client-specific teams, managing both internal staff and external vendors.
Lead operational excellence across central fill pharmacy networks and courier delivery operations.
Lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis.
Manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners.
Establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights.
Analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles.
Lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience.

Requirements

10+ years of progressive leadership experience in pharmacy benefits, digital health, or health tech sectors.
Proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment.
Mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth.
Experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, pharmacy operating systems a plus.
Strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market.
Excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders.
Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.
Ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time.
Periodically move away from the computer terminal for in-person meetings.
Stoop, bend, and reach for equipment and supplies.
Make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers.
Lift, carry, push, pull, and move objects up to 50 pounds.
Effectively communicate through verbal interactions.
Discern auditory information.
Visually perceive details to perform essential job functions.
Applicants must be authorized to work for any employer in the U.S.
Fuze Health cannot take over, transfer, or sponsor any visa type at this time.

Skills

CRM systems
EMR systems
Pharmacy operating systems
Omni-channel support

Location

Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Vermont
Virginia
Washington (WA)
Wisconsin

Work Type

Remote
Full-time

Experience Level

10+ years of progressive leadership experience

Salary/Compensations

$153,000 - $192,000

Benefits

Dental
Vision
Multiple group medical plans
401(k) retirement savings plan
Group life insurance
Accidental death and dismemberment (AD&D) insurance
Flexible spending account (FSA)
Health savings account (HSA)
Commuter benefits
Employer-paid short-term (STD) and long-term disability (LTD) insurance
Supplemental insurance plans (spouse life insurance, legal insurance)
Employee assistance program
Home health testing kits
Fertility medication discount program
Flexible vacation time
Accrued paid sick time
10 paid holidays
2 floating holidays for full time non-exempt employees
Eight weeks of paid parental leave for eligible employees
Additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month

About the Company

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.
Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Equal Opportunity

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis.
If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.
Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws.
We are an E-Verify participating company.