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About the Role

2020 Companies is seeking reliable, detail-oriented, and self-motivated Retail Installation & Merchandising Specialists to represent leading brands. This role involves working independently, meeting deadlines, and using mobile applications to complete assignments at retail venues within 90 miles. Strong communication and organizational skills are essential for managing schedules, building store relationships, and ensuring high-quality execution.

Responsibilities

Install, assemble, and update retail fixtures, shelving, endcaps, and displays
Complete retail resets, store build-outs, remodels, and display repairs
Follow planograms, schematics, and client-specific merchandising directives with accuracy
Install and service TVs, interactive displays, kiosks, and other retail display equipment
Update operating systems and software on display devices
Install and replace graphics, pricing cards, SD cards, and other marketing materials
Troubleshoot and resolve hardware and display issues
Capture and upload photos to document completed work using a mobile device
Maintain a clean, organized, and safe work area
Respond and remain responsible for consistent communication with field services management quickly
Keep availability updated and accurate
Fully complete all assigned jobs on or before scheduled end dates
Complete necessary forms, images, and surveys associated with each job before leaving the job site
Maintain and update displays according to planograms/client requests
Conduct break-fix repairs to ensure displays and fixtures are fully functional
Participate in early morning installations and installations involving a team of 2+ people
Manage virtual software and ensure successful execution of related tasks and timelines
Contribute to the team's success by assisting other members as needed
Adhere to timelines associated with accurate timecard submission
Work independently in a fast-paced environment
Participate and complete training and certification programs
Accurately track, record, and communicate activity via designated systems/workflows
Accept and schedule all assigned jobs within 48 hours of receipt
Follow all directives as provided, executing fully and completely
Work closely within the shared services team to ensure goals, identify opportunities for improvement, and communicate solutions
Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and other stakeholders
Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives
Demonstrate professionalism, effective communication skills, and strong leadership abilities
Set a high standard for behavior, foster a positive work environment, and ensure transparent, respectful communication
Work across all aspects of the company and through cross-functional processes
Ensure customer and client satisfaction is met according to established shared service field KPIs
Be open to provide and receive feedback

Requirements

Comfortable using hand tools and technology
Valid driver's license, current auto insurance, and a reliable personal vehicle
Ability and willingness to climb ladders up to 10 feet
Ability to safely lift and carry up to 60 lbs
Ability to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks
Willingness to travel up to 90 miles from your residence in any direction
Must provide and use the following tools: Phillips head & flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, 256G USB (USB-A / C adapter)
Smartphone with a current operating system and active data plan
Must be 18 or older
Must be authorized to work in the United States
Must complete all training assignments and tasks within a designated time frame
Agents are expected to be able to work collaboratively and autonomously
Must have reliable transportation
Superior leadership skills and strong professional communication and presentation skills
Ability to make sound decisions, show good judgment and problem-solve effectively
Capable of working autonomously with excellent time management and reporting skills

Skills

Communication skills
Organizational skills
Mobile application usage
Technology usage
Hand tool usage
Problem-solving
Time management
Reporting

Location

Syracuse, NY

Work Type

Per Required Need
Flexible schedule
Full-time

Experience Level

Entry Level

Education Level

High school diploma or equivalent

Salary/Compensations

$19 per hour

Benefits

Next-day pay on demand with DailyPay
Paid drive time and mileage reimbursement
Monday–Friday work schedule
Most major holidays off
Paid training
Flexible field assignments
Minimum of 20 hours of availability for field assignments within a rolling 30-day period
Opportunity for ongoing assignments

About the Company

2020 Companies is committed to creating a diverse and inclusive organization.
We are always identifying opportunities to encourage our team to be their authentic selves.
We provide a best-in-class experience for our employees, including paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.