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About the Role

The Dispensary Associate is a key representative of Texas Original, responsible for providing exceptional customer service and ensuring compliance with all state and company protocols. This role involves assisting patients, managing inventory, and contributing to the overall efficiency and effectiveness of the dispensary.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offering personalized recommendations and solutions.
• Handle patient issues and complaints proactively and professionally, with a focus on patient retention.
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures.
• Learn and execute point of sale systems to set up patient profiles, check patients out, and deliver exceptional customer service.
• Build and maintain customer relationships to be the Gold Standard in customer service.
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s).
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original.
• Ensure daily compliance with dispensary policies, including state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies.
• Contribute to team environment and company advancement in alignment with Texas Original direction.
• Serve as the first line of defense for the company, upholding standards of excellence in customer service.
• Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.
• Assist customers with placing orders over the phone, providing product information, pricing, and availability.
• Execute daily order fulfillment tasks while adhering to regulatory standards.
• Maintain accurate inventory records and fulfillment practices.
• Verify prescriptions, pick products, and pack orders, ensuring accuracy and compliance.

Requirements

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations.
• High standards for order accuracy, compliance documentation, and inventory audits.
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
• Proven ability to lead, train, and motivate team members.
• Effective delegation, scheduling, and performance monitoring.
• Ability to troubleshoot supply chain or inventory issues.
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors.
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed.

Skills

• Exceptional customer service
• Communication skills
• Point of sale system usage
• Electronic correspondence
• Inventory control
• Customer relationship management

Location

• Texas

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $20 - $20 an hour

Benefits

• Medical
• Dental
• Vision
• Telehealth – Medical
• Telehealth – Mental Health Counseling
• 401(k) with company matching
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Bereavement leave
• Pre-Tax Flexible Spending Accounts
• Basic Term Life Insurance and AD&D
• Travel Reimbursement (if applicable)
• Gym Reimbursement up to $50/month

About the Company

• Texas Original Compassionate Cultivation's mission is to create the highest quality medicine that changes people’s lives.
• They believe in safe, legal, and effective access to powerful medicine.
• Their vision is to transform Texas through the power and truth of medical cannabis.
• They work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

Equal Opportunity

• Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.