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About the Role

The Care Management Assistant manages and optimizes patient care in collaboration with nurses and social work care managers, serving as a bridge between patients, their support people, and the healthcare team. Responsibilities include coordinating appointments, facilitating communication, educating patients about resources, and delivering notifications.

Responsibilities

• Serves as a liaison between the department and external organizations or individuals.
• Receives and prioritizes requests and transmits clinical information for service authorizations.
• Monitors the status of referrals and maintains ongoing communication.
• Requests and retrieves medical records from Health Information Management.
• Delivers routine regulatory notices to patients within the required timeframes.
• Performs clerical tasks to support care management services.
• Supports advanced care planning by delivering advance directive information and notarizes documents.
• Supports a compliant patient choice process by ensuring provider lists are current.
• Aids in transition planning by preparing transfer packets, arranging transportation, and updating resources.
• Collaborates with care managers to navigate and refer patients to community resources.
• Works closely with care managers and clinical teams to ensure patients receive comprehensive and coordinated care.
• Contributes to the monitoring and success of patient care plans and the resolution of identified social needs.

Requirements

• Demonstrated healthcare experience in a clinic or hospital setting.
• Demonstrated customer service with a focus on communications and problem resolution.
• Proficiency in advanced computer skills.
• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation.

Skills

• Excellent verbal and written communications skills.
• Medical terminology

Location

• Salt Lake City, Utah

Work Type

• PRN
• Day shift

Education Level

• Associate or bachelor’s degree

Salary/Compensations

• $20.07 - $28.59

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

About the Company

• Intermountain Health is an equal opportunity employer.
• At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.
• HiredScore helps match your skills and experiences to the best jobs for you.
• While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness.
• We protect your privacy and follow strict data protection rules.
• Your information is safe and used only for recruitment.
• Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
• All positions subject to close without notice.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.