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About the Role

Responsible for handling administrative and clerical responsibilities for the Warehouse and Shared Services teams at Universal Kids Resort (UKR), focusing on timely and cost-efficient delivery of Food & Beverage and Merchandise orders. Manages shipment flow, generates reports on outstanding orders, liaises with freight companies to reduce delays, and monitors preferred rates. Supports the team with data input and documentation for service calls, shipping records, pricing, menus, inspections, and nutritional data.

Responsibilities

Interact with internal Guests and 3rd party vendors.
Answer and direct all phone calls for the Warehouse and Shared Services team.
Act as a liaison with 3rd party vendors to report issues and maintenance needs for equipment.
Handle visitor badge requests and parking information for 3rd party vendors and repair technicians.
Coordinate Service Calls for onsite and offsite storage requests and 3rd party vendor requests for all UKR Merchandise and Food Service locations.
Log and track all service calls.
Troubleshoot emergency requests from field operators related to equipment, digital menu boards, and CO2 containers.
Coordinate with UDX Nutritionist on special Guest requests regarding dietary needs.
Record and track all Health Department inspections.
Coordinate vendor delivery dates to ensure scheduled timetables and planned deliveries are met.
Prioritize seasonal (time sensitive) shipments.
Manage freight routing, including identifying appropriate carriers based on goods type, cost, time, and security.
Support Shared Services with JDA system and Eatec changes, POS requests, pricing updates, seasonal recipe changes, menu updates, and signage coordination.
Create presentations and materials for special projects using MS PowerPoint, Publisher, and other programs.
Communicate needs for menu updates for all restaurants and input as needed.
Audit and approve logistics invoices for payment.
Source and order special requests in partnership with UKR Sourcing.
Update department dashboards, royalty reports, freight logs, and weekly bid pricing.
Provide reports to management on carrier metrics.
Maintain shipping records.
Understand and actively participate in Environmental, Health & Safety responsibilities.
Perform other duties as assigned.

Requirements

Individual Contributor.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

Skills

MS PowerPoint
MS Publisher

Location

Universal Kids Resort

Work Type

Full-time

Experience Level

1+ years of administrative/clerical, inventory or warehouse experience required; or equivalent combination of education and experience.

Education Level

High School Diploma or GED is required.

About the Company

Universal Kids Resort. Here you can.