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About the Role

Provide clerical and receptionist support for the Youth and Family Division, greeting the public in person and over the phone, responding to questions, and maintaining a clean and organized reception area.

Responsibilities

• Greet the public in person and over the phone.
• Respond to patron concerns and questions.
• Transfer calls or take messages for other staff members.
• Provide information and referrals to the public.
• Create and print flyers describing current programs.
• Update and maintain current programs' literature/brochures.
• Keep the reception area clean and organized.
• Ensure accurate and current information/pamphlets are available at the reception area.
• Maintain a professional atmosphere within the reception area.
• Accept admission and/or Youth registration.
• Check out sports equipment or other equipment to patrons.
• Assist with preparation, setup, and takedown of events.
• Perform other duties as assigned.

Requirements

• Graduation from high school or equivalent.
• Formal training in secretarial, customer services, public relations, or a related field.
• One year of paid work experience performing cashier and/or receptionist functions.
• Ability to work well with co-workers, employees, supervisors, and the general public under adverse circumstances.
• Working knowledge of computers and standard office machines.
• Ability to follow instructions and make minor decisions in accordance with City ordinances, departmental policy, and established operational procedures.
• Must be at least 18 years of age.
• Successful completion of a criminal background check.

Skills

• Customer service
• Answering telephone calls
• Responding to patron concerns and questions
• Transferring calls
• Taking messages
• Providing information and referrals
• Creating flyers
• Updating literature/brochures
• Maintaining a clean and organized reception area
• Maintaining a professional atmosphere
• Accepting registration
• Checking out equipment
• Assisting with event preparation, setup, and takedown
• Computer proficiency
• Office machine operation
• Following instructions
• Making minor decisions
• Bilingual (preferred)

Work Type

• Part-time
• Full Time/Part Time

Education Level

• Graduation from high school or equivalent
• Formal training in secretarial, customer services, public relations or related field

Salary/Compensations

• $18.00/hr. - $21.00/hr.

About the Company

• Youth and Family Division