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About the Role
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level, or holds the equivalent experience or expertise. Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard. Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks. Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level. Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas. May be undertaking training as a bio-box operator, subject to routine supervision.
Responsibilities
- Continuously monitor and consistently deliver customer service to a high standard.
- Ensure a positive experience for all patrons by prioritizing and attending to their needs proactively.
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience.
- Actively contribute to and participate in all cinema campaigns.
- Follow Workplace Health and Safety policies and procedures including emergency procedures.
- Attend and complete all mandatory training sessions.
- Assist fellow employees as needed, fostering a cooperative and supportive work environment.
- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
- Monitor, action, and/or report any issues with all cinema assets and property.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
- Proficiency in register operation and ticketing systems.
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
- Assist with stock control through accurate stock handling.
- Support preparation for stocktake as required.
- Presentation and minor maintenance of games machines.
- Perform regular checks of ticketing, auditoriums and public access areas.
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
- Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
- Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
- Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
- Monitor the delivery of alternative content including live satellite streaming and special event screenings.
- Perform TMS daily scheduled session checks.
- Manage Audio Video content requirements for Conference and Events.
- General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
Requirements
- Competent in basic Maths and English
- Competent in cash handling
- RSA qualifications as required
Skills
- Customer service
- Cash handling
- Register operation
- Ticketing systems
- Product and service knowledge
- Food and beverage preparation
- Stock control
- Security awareness
- Queue management
- Crowd control
- Lost property maintenance
- Projection room equipment knowledge
- Audio equipment knowledge
- TMS knowledge
- LMS knowledge
- BMS knowledge
- Workstation operation
- Projector operation
- Film format knowledge
- DCP-delivery
- IP delivery
- Satellite delivery
- AV equipment operation
- Laptop operation
- Film programming knowledge
Experience Level
- Level 2
About the Company
- Our Vision is being leaders in creating experiences and properties that escape the ordinary.
- Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
- We do this by living our values of empowerment, possibilities, and community.
- We achieve our Vision and Purpose by delivering on our goals and values.
- Our Goals: Growing revenue above market, Maximise assets, Business transformation.
- Our Values: Empowerment: We make it happen, Possibilities: We evolve and innovate, Community: We make the connection.