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About the Role

The Sr. Analyst, Supply Chain optimizes Rakuten Kobo's global supply chain operations, impacting the delivery of a seamless reading experience. This role ensures efficient procurement, order fulfillment, and reverse logistics for eReader products and accessories. The individual will process and manage orders, track statuses, handle reverse logistics, identify and resolve discrepancies, anticipate stock issues, and collaborate on process optimizations.

Responsibilities

Own day-to-day communication with Original Design Manufacturer (ODM) partners.
Coordinate with multiple vendors to negotiate and align delivery schedules.
Place purchase orders (POs) with vendors, adhering to established timelines and specifications.
Ensure aligned delivery schedules are met and proactively communicate potential delays or issues.
Lead vendor onboarding processes.
Evaluate vendor performance to monitor on-time and in-full services.
Implement procurement strategies to drive cost efficiencies and quality improvements.
Validate invoices and resolve discrepancies with vendors and internal finance teams.
Conduct analysis of demand forecasts, ODM capacity, and supply plans to identify imbalances, risks, and opportunities.
Analyze inventory levels and sales data to identify and communicate potential stock issues.
Track Non-Recurring Engineering (NRE) costs on a per-project basis and provide trend analysis.
Build and maintain supply chain models and reports using advanced Excel skills.
Communicate delivery schedules with internal and external customers.
Receive, validate, and process return requests efficiently and accurately.
Manage discrepancies with 3PL return facilities, identify root causes, and provide corrective actions.
Review and ensure all return order statuses are correct and up-to-date.
Proactively identify areas of improvement and process optimization opportunities.
Maintain and update all process documentation.
Identify and investigate discrepancies during the month-end process.
Direct requests and unresolved issues to designated resources.
Perform other duties, including special projects as assigned.

Requirements

3-5 years of progressive supply chain experience within the tech/consumer electronics (e.g., eReader, mobile, IoT) or CPG sectors.
Mandatory previous experience with enterprise-level ERP system(s) (e.g., SAP, Oracle, NetSuite).
Demonstrated experience in end-to-end supply chain functions, including demand planning, procurement, order fulfillment, and reverse logistics.
Basic understanding of the product life cycle, with hands-on experience supporting new product and project launches.

Skills

Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, data modeling)
Excellent attention to detail
Strong follow-up skills
Organized
Strong sense of ownership
Ability to work independently
Strong interpersonal skills
Client service skills
Ability to effectively collaborate with internal teams and external vendors across different cultures
Proven analytical skills
Problem-solving skills
Ability to translate complex data into actionable insights and solutions

Location

Hybrid remote working environment

Work Type

Hybrid
Full-time

Experience Level

3-5 years

Education Level

Post-secondary education in Business and/or Supply Chain Management

Salary/Compensations

CAD $77,837.00 - 122,548.53 annually

Benefits

Competitive salaries
Performance-based annual bonuses
Stock options
Training opportunities
Flexible hours
Hybrid remote working environment
Subsidized in-office lunches
Full benefits starting from your first day
Paid Volunteer days
Unlimited sick days
3% RRSP matching
Flexible health spending account
Talent and development training budget
Free Kobo device
Free weekly e-book or audiobook
Frequent Lunch and Learns Author series
Weekly Kobo Tech University sessions
Maternity/paternity leave top up

About the Company

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies.
Offers the world’s most innovative e-reading services with over 6 million eBooks and audiobooks to 30 million+ customers in 190 countries.
Delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps.
Kobo is a part of the Rakuten group of companies.

Equal Opportunity

Rakuten Kobo Inc. is an equal opportunity employer.
Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
Any information received related to accommodation needs of applicants will be addressed confidentially.
Rakuten is an equal opportunity employer.
Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
Any information received related to accommodation needs of applicants will be addressed confidentially.