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About the Role

Join our Customer Assurance team and gain hands-on experience supporting enterprise collaboration technologies used in complex, high-profile environments. This is a fantastic opportunity for someone early in their technology career who enjoys helping people, solving problems and learning how large-scale technology services operate.

Responsibilities

• Be the first point of contact for customers using video conferencing and collaboration technologies, providing clear, helpful support.
• Manage service requests and incidents end to end, keeping customers updated and working towards timely resolutions.
• Troubleshoot issues across video conferencing platforms, hardware, audio, video and connectivity services.
• Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
• Keep accurate records of incidents, troubleshooting steps and customer interactions, while sharing knowledge and improvement ideas with the team.

Requirements

• A current NV1 Security Clearance is mandatory.
• Ability to work from Canberra and attend the office as required.
• Some experience in customer-facing/ customer service, service desk, technical support or an operational environment.
• Strong communication, customer service and problem-solving skills, with the ability to follow structured troubleshooting processes.
• A genuine interest in tech, a collaborative mindset and the ability to manage competing priorities while continuing to learn.

Skills

• Troubleshooting
• Customer service
• Problem-solving
• Communication

Location

• Canberra

Work Type

• Permanent
• Office as required

Experience Level

• Early in their technology career

Benefits

• Performance-related pay
• Access to thousands of learning programs
• Paid parental leave for primary & secondary carers
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the Company

• At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement.
• This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.
• When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
• We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
• We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

Equal Opportunity

• We work flexibly at Telstra. Talk to us about what flexibility means to you.
• When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
• We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment