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About the Role
As a Uline Bilingual Customer Service Representative, you’ll process orders, make product recommendations, and handle inquiries to deliver exceptional service. Uline is a stable and successful company built on a customer-focused foundation.
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
- Prior customer service experience is a plus.
- Bilingual (English / French) - fluent in both verbal and written forms.
Skills
- Communication skills
- Problem-solving skills
- Listening skills
Location
- Toronto Branch
- 3333 James Snow Parkway, Milton, ON L9T 8L1
Work Type
- Full-Time
- On-site
Experience Level
- Entry Level (training provided)
Education Level
- High school diploma or equivalent
- Bachelor's degree preferred
Salary/Compensations
- Pay from $35 to $40 per hour
Benefits
- Company-paid extended health coverage
- RRSP with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- On-site café, outdoor patio and first-class fitness center
- Monthly employee-appreciation events
- Opportunities for community involvement
- Best-in-class, clean, modern facilities
About the Company
- Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
- Uline is a drug-free workplace.
Equal Opportunity
- Uline is an Equal Opportunity Employer