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About the Role

As an Access Associate, you will be responsible for administrative support duties including greeting patients, performing check-in/check-out procedures, and processing payments. This role requires a warm and inviting disposition as you will be the first point of contact for patients and their families.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greets patients and/or their representatives and provides direction as needed.
• Schedules and/or preschedules patient appointments.
• Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
• Identifies services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verifies insurance eligibility/coverage and obtains necessary precertifications/authorizations when applicable.
• Collects/processes co-payments, deductibles, and/or other types of payments.
• Provides an estimate of cost when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communicates with external customers such as payers, physician offices, and other departments.
• Accurately sets up new patient records via Care Connect.

Requirements

• None.

Skills

• Intermediate computer skills preferred.

Location

• Pittsford, NY

Work Type

• Full-time

Experience Level

• 1 year of customer service experience preferred.

Education Level

• Associates Degree preferred.

Salary/Compensations

• $17.85 - $20.00

About the Company

• Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.